Skip to main content

Workflow Triggers: Exact Match & Contains Phrase

Note: With Workflows now available in all Stack accounts, you can achieve everything that Triggers and Campaigns offer, and more, all within a single builder!

Discovering Workflow Capabilities​

If you're diving into the world of Workflows in Stack, you'll find that they provide a versatile and powerful way to automate and manage your processes. Whether you're looking to replicate what Triggers and Campaigns do or explore new functionalities, Workflows have got you covered.

Understanding Intent in Dialogue Flows​

When setting up dialogue flows, it's essential to recognize how different intents are categorized. This helps in fine-tuning your automation to respond appropriately to user interactions.

  • Negative Intents: These are phrases or expressions that might indicate dissatisfaction or a need for further assistance. Understanding these can help you address issues proactively.

  • Positive Intents: These are expressions that show satisfaction or successful engagement. Recognizing these helps in reinforcing positive interactions and experiences.

By leveraging these insights, you can optimize your Workflows to better meet the needs of your users and improve overall engagement.