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Using Live Chat Triggers and Actions in Stack

Enhance your customer interactions by setting up live chat triggers and actions within Stack. This guide will walk you through the process, ensuring you can effectively engage with your website visitors.

What Are Live Chat Triggers and Actions?​

Live chat triggers are automated responses or actions that occur based on specific visitor behaviors on your website. These can help you initiate conversations, provide assistance, or gather information without manual intervention.

Benefits of Using Live Chat Triggers​

  • Immediate Engagement: Automatically reach out to visitors who may need help.
  • Increased Efficiency: Save time by automating repetitive tasks.
  • Enhanced Customer Experience: Provide timely support and information.

Setting Up Live Chat Triggers​

To set up live chat triggers in Stack, follow these steps:

  1. Navigate to the Chat Widget:

    • Log into your Stack account and go to the 'Conversations' menu.
    • Click on 'Chat Widget' to access the settings.

  2. Create a New Trigger:

    • Select 'Triggers' from the menu.
    • Click on 'Add New Trigger' to start creating a custom trigger.

  3. Define Trigger Conditions:

    • Choose the conditions that will activate the trigger. For example, you might want to start a chat when a visitor spends more than 30 seconds on a specific page.

  4. Set Up Actions:

    • Decide what action should be taken when the trigger conditions are met. This could be sending a greeting message or offering assistance.

  5. Customize the Message:

    • Personalize the message to make it more engaging. Use the visitor's name or reference the page they are viewing for a personal touch.

  6. Save and Activate:

    • Once you've configured the trigger and actions, save your settings and activate the trigger.

Tips for Effective Triggers​

  • Be Relevant: Ensure your triggers are contextually appropriate to the visitor's actions.
  • Keep It Simple: Avoid overwhelming visitors with too many automated messages.
  • Test Regularly: Regularly review and test your triggers to ensure they are functioning as intended.

By setting up live chat triggers and actions in Stack, you can create a more interactive and supportive environment for your website visitors, ultimately enhancing their experience and satisfaction.

For additional guidance, check out these community tutorials:

Engage with your customers more effectively by utilizing the power of live chat triggers in Stack today!