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Workflow Action: End IVR Call

Overview​

The End IVR Call feature in Stack allows you to terminate an IVR call from your end. Previously, after completing IVR actions, contacts would remain on the line with elevator music until the workflow concluded. Now, you can enhance the user experience by ending the call promptly once the IVR actions are finished.

How It Works​

The End IVR Call action is a new addition to your workflows. You can decide how the call ends—whether with a text message, a custom voice message, or abruptly.

Setting Up End IVR Call​

To set up the End IVR Call action in your workflow, follow these steps:

  1. Open the workflow that includes the IVR action you want to end.
  2. Click the + button following any IVR actions such as Gather, Say/Play a Message, or Record.
  3. Search for the action End IVR Call.
  4. Choose from the available options:
    • End Abruptly (Default): Instantly terminate the call without any message.
    • Text Message: Type a message to play a specific number of times before ending the call.
    • Custom Music: Upload a voice message or audio file to play before terminating the call, with options for looping.
  5. Click Save to apply your settings.

Frequently Asked Questions​

How will this impact the current flow?​

This feature improves the user experience by preventing indefinite elevator music. It allows you to reduce IVR call durations once the IVR actions are complete, offering more control over the call ending process.

Is this a premium action?​

No, this action is available to all users.

What custom options are available for End IVR Call?​

You can choose from three options:

  • End Abruptly: Instantly ends the call.
  • Text Message: Plays a custom text message a specified number of times before ending the call.
  • Custom Music: Plays a voice message or audio file with looping options before ending the call.

What happens to the IVR actions after End IVR Call actions?​

All IVR actions following the End IVR Call action will be skipped. However, non-IVR actions in the workflow will continue as planned.