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Facebook & Instagram Comment Automation FAQs

Integration Issues​

Q: I'm unable to select Facebook & Instagram actions and triggers in my workflow. What should I do?

To resolve this, ensure your Facebook account is integrated with Stack. You can do this by navigating to the Integrations tab in Settings.

Trigger and Filter Options​

Q: Why do all the filter options disappear when I delete "Page is" in the trigger?

The "Page is" filter is essential for the Interactive Messenger action. Removing it will cause all dependent filters to disappear.

Interactive Messenger Actions​

Q: How many buttons can I add in the Interactive Messenger action?

You can add up to three buttons to offer users different choices within the interactive message.

Q: Can I add actions after the "Call" button?

No, the "Call" button is the final action. Users who click it will be directed to the Default Branch.

Direct Messaging (DM) Options​

Q: When can I use the "Reply to DM" option?

You can use "Reply to DM" in two scenarios:

  • Initiating a conversation: Privately respond to users who send you a direct message (DM).
  • Continuing a conversation: Send follow-up messages after an initial "Reply to comment via DM."

Q: Does "Reply to DM" always work?

The system checks for an existing conversation within the last 24 hours before sending a Reply to DM. If no recent conversation exists, the message delivery will fail.

Comment Reply Timeframe​

Q: How long do I have to reply to a comment?

You have a 7-day window to send a reply via DM. If you do not send the reply within this timeframe, the delivery will fail.

Q: Can I continue the conversation if the user has not replied to my DM, which was a reply to the comment?

If the user hasn't replied, they will move to the "Default Branch," and you cannot use another Interactive Messenger action to continue. If they have replied, you can continue the conversation using the action.

Troubleshooting DM Replies​

Q: I want to send a Reply to DM to a user comment, but it's not working. What should I check?

Ensure that the "Reply Type" is set to "Reply to comment via DM" for the first action and "Reply to DM" for all subsequent actions.

Interactive Messenger Wait Time​

Q: What is the default wait time added in the Interactive Messenger action?

By default, there is a 1-minute wait, which you can edit. If no button is selected, the contact will proceed to the "Default Timeout" branch.

Ad Triggers​

Q: Will this trigger work for Ads as well?

Yes, to use this for Ads, select Custom in "Post type" and paste the post URL in the "Post is" field. This setup will work effectively.