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Conversation AI: Post-Appointment Booking Actions in Stack

Welcome to the exciting enhancements in Stack's Conversation AI platform! We're introducing a powerful feature that allows you to configure actions after an appointment is booked, making your user experience smoother and more efficient.

Key Features​

Objective​

When a contact successfully books an appointment, you might want to manage what happens next. Stack now offers two key capabilities to enhance your post-appointment interactions:

  1. Put the Bot to Sleep: Automatically pause bot responses once an appointment is booked.
  2. Trigger a Workflow: Start specific workflows right after an appointment is confirmed.

Solution​

To meet these needs, we've added two new settings in the Appointment Booking configuration:

Put the Bot to Sleep​

  • Description: This feature allows you to pause the bot's automated responses after an appointment is booked.
  • Customization: You can specify how long the bot should remain inactive, ensuring no further automated messages are sent during this time.

Trigger Workflows​

  • Description: You can now initiate one or more workflows automatically after an appointment is booked.
  • Configuration: Use the dropdown menu to select and configure multiple workflows that will be triggered post-booking.

Note​

Both of these settings can be enabled at the same time, providing a highly customizable experience tailored to your specific needs.

With these tools, Stack empowers you to manage post-appointment interactions with ease and precision. Enjoy the flexibility and control over your communication processes!