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Workflow Trigger: Order Fulfilled

Overview​

The Order Fulfilled trigger in Stack is a powerful tool to automate actions when an order is completed. Use it to send thank-you messages, request customer feedback, or update your inventory and accounting systems seamlessly.

Trigger Details​

Trigger Name​

Order Fulfilled

Trigger Description​

This trigger activates whenever an order's status changes to fulfilled. It helps ensure timely follow-up actions, enhancing customer satisfaction and streamlining backend operations.

How to Configure​

Choose a Workflow Trigger​

  1. Navigate to the workflow settings.
  2. Select Order Fulfilled from the list of available triggers.

Name Your Workflow Trigger​

  • Give your trigger a descriptive name, like "Order Fulfilled".

Set Up Filters​

Filters allow you to specify conditions for when the workflow should activate. For example, you can filter based on cart value or order type.

Filter Options​

  • Cart Value: Filter orders based on their total cart value. (Optional)

    • Select Operator: Choose from operators such as Equals to, Greater than, Less than, etc. (Optional)

Example Configuration​

Scenario​

Imagine a company wants to send a thank-you email to customers whose purchase exceeds a cart value of $100.

Configuration Steps​

  1. Trigger: Set the trigger to Order Fulfilled.
  2. Filters:
    • Cart Value: Use the Greater than operator.
    • Value: Set to $100.

Actions​

Once the trigger is activated:

  • Send a Thank-You Email: Automatically send a thank-you email to the customer.
  • Update CRM: Mark the customer as a "VIP Customer" in your CRM.
  • Schedule Follow-Up: Add a task in the sales team's calendar to offer a special discount on the next purchase.

This setup ensures high-value customers receive personalized attention, strengthening relationships and encouraging future purchases.