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Workflow Trigger: Start IVR Trigger

Overview​

The Start IVR Trigger in Stack allows you to create and manage interactive voice response (IVR) systems within your workflows. With this trigger, you can initiate a multi-step voice menu that guides callers through various options, ensuring they reach the appropriate department or receive the desired information efficiently. Please note that voicemail cannot be tracked using the IVR trigger.

Trigger Name​

Start IVR Trigger

Trigger Description​

The Start IVR Trigger is designed to launch an IVR sequence when a specified event occurs, such as receiving an inbound call to your business's designated IVR phone number. This trigger facilitates automated call routing, enabling callers to interact with pre-recorded voice prompts and navigate options using their phone keypad.

How to Configure​

Step-by-Step Guide​

  1. Choose the Action Type:

    • Select Start IVR Trigger from the list of available triggers.

  2. Name Your Action:

    • Enter a descriptive name for the workflow trigger, such as "Trigger IVR Call".

  3. Configure the Trigger:

    • Set the trigger to be activated by an inbound call and choose the appropriate phone number.
    • Add any custom fields in filters as required.

  4. Save and Activate:

    • Save the trigger and activate it to start using the IVR system for inbound calls.

Note: Once a phone number is mapped to an IVR workflow, it cannot be mapped to any other IVR workflow.

Example​

Scenario​

You want to set up an IVR system that directs callers to the correct department within your company.

Steps​

  1. Create Workflow Trigger:

    • Set the Start IVR trigger to activate when any inbound call is received on your main business line.

  2. Choose Trigger Name and Filters:

    • Within the Filters, add the inbound phone number for which the IVR will be activated.

  3. Save and Activate:

    • Finalize your IVR setup and activate the workflow. Now, any inbound calls will trigger the IVR system.