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IVR Workflow Triggers

IVR (Interactive Voice Response) Workflow Triggers allow you to initiate automated processes based on telephone interaction events in your Stack system. These triggers help you create responsive workflows that adapt to caller actions and inputs, enabling personalized experiences over the phone.

Available Triggers​

Use Cases​

  • Create contact records for new callers
  • Route calls to specific departments based on caller selections
  • Send follow-up emails or SMS after call completion
  • Create tickets or tasks based on voicemails left
  • Trigger callbacks for abandoned calls during high volume periods
  • Update contact records with information collected during calls
  • Assign team members to follow up on specific call types
  • Generate call summary reports for service quality monitoring

Integration Benefits​

  • Seamless Experience: Connect phone interactions with your broader customer journey
  • Reduced Data Entry: Automatically capture and store call information
  • Enhanced Service: Provide personalized follow-up based on call content
  • Better Analytics: Track and analyze call patterns and outcomes
  • Workflow Continuity: Ensure proper handling of calls even after the call ends

IVR Workflow Triggers help bridge the gap between telephone communications and your digital processes, creating a unified experience across all customer touchpoints and ensuring consistent handling of voice interactions.