Workflow Action: Record Voicemail

Overview

The Record Voicemail (IVR) action in Stack allows you to capture audio messages from callers seamlessly. This feature is perfect for enabling callers to leave voice messages during a call flow. You can configure the voicemail to automatically end after a period of silence, upon a keypress, or when a maximum time limit is reached. All recorded voicemails are conveniently accessible within the conversation section of Stack.

Action Name

Record Voicemail (IVR)

Action Description

This action enables the IVR to collect audio recordings from callers as voicemail. It offers flexibility with configurations such as stopping the recording based on silence, keypress, or a set time limit. You can also provide instructions to the caller before they begin recording.

Action Details

How to Configure:

• Action Name:
  Choose a unique name for this voicemail action. For example, "Record voicemail."

• Play Beep:
  Optionally play a beep to indicate the start of the recording.

• Stop Recording After (Seconds of Silence):
  Define the duration of silence (in seconds) after which the recording will automatically stop.

• Stop Recording on Keypress:
  Allow the caller to stop the recording by pressing a specific key on the keypad (e.g., #).

• Max Recording Length:
  Set the maximum duration of the voicemail recording in seconds.

• Add Voice Instructions (Optional):
  Enable this to add pre-recorded voice instructions for the caller.

Field Descriptions

Field Name	Description	Mandatory
Action Name	Name of the voicemail action	Yes
Play Beep	Plays a beep sound indicating the recording has started	No
Stop Recording After	Number of seconds of silence before the recording automatically stops	Yes
Stop Recording on Keypress	Specific key the caller can press to stop the recording (e.g., 1-9, #, *)	No
Max Recording Length	The maximum length of the voicemail in seconds	Yes
Add Voice Instructions	Say a message or upload a recorded message to instruct the caller	No

Example

Imagine you want to record a voicemail when a customer doesn’t respond to the menu. Here's how you can set it up:

• Action Name:
  "Record Customer Voicemail"

• Play Beep:
  Yes (Enable it to play a beep)

• Stop Recording After (Seconds of Silence):
  5 (Wait for 5 seconds of silence before stopping)

• Stop Recording on Keypress:

  (Allow the customer to stop the recording by pressing the hash key)

• Max Recording Length:
  360 (Record for a maximum of 6 minutes)

• Add Voice Instructions:
  "Please record your message after the beep." (Enable to give the caller this instruction)

Additional Notes

• Stop Recording on Silence:
  This setting is useful for automatically stopping the recording if the caller does not respond for a certain time.

• Recording Keypress:
  Provides the caller a quick method to stop recording when they are done.

• Max Recording Length:
  Ensure this is set according to your system requirements to avoid exceeding maximum storage limits.