Workflow Action - IVR Say/Play
Overview
The Say/Play action in Stack allows you to communicate with callers using either text-to-speech or pre-recorded audio. This feature is part of the Interactive Voice Response (IVR) system, which helps guide callers through options or deliver important messages.
Action Name
Say/Play
Action Description
This action enables you to configure messages for callers through either text-to-speech or pre-recorded audio. It's ideal for greetings, instructions, or any information you wish to convey during a phone call.
Action Details
How to Configure
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Say or Play Message: Decide if you want to:
- Say a message: Use text-to-speech to vocalize your message.
- Play a message: Use a pre-recorded audio file.
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Text to Say: If you've chosen "Say a message," enter the text that the system will read aloud.
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Language: Select the language for the message. Currently, only English is supported.
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Message Voice: Choose the voice type, either male or female, for the text-to-speech message.
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Number of Loops: Specify how many times the message should be repeated. The default is one time.
Field Descriptions
| Field Name | Description | Mandatory |
|---|---|---|
| Say or Play Message | Choose between text-to-speech or playing a pre-recorded audio message | Yes |
| Text to Say | The text that will be converted to speech (if text-to-speech is selected) | No |
| Language | The language in which the text will be spoken | Yes |
| Message Voice | Select the type of voice (e.g., male or female) for the text-to-speech | Yes |
| Number of Loops | Number of times the message should be repeated | No |
Example
If you're setting up a welcome message for a customer service IVR, you might configure it like this:
- Action Name: Welcome Message to the Caller
- Say or Play Message: Say a message
- Text to Say: "Hello, welcome to ABC Services. Please press 1 for Sales, 2 for Support."
- Language: English (US)
- Message Voice: Woman
- Number of Loops: 1
Additional Notes
- For pre-recorded audio, ensure the file is in a compatible format, such as MP3.
- Adjust the number of loops based on the message's type and importance.