Workflow Action: IVR End Call
Overview
The End Call (IVR) action in Stack allows you to immediately disconnect a call through the IVR system. You also have the option to play a final message or custom audio before the call ends. This feature is particularly useful for wrapping up an IVR interaction or providing an informational message to the caller before disconnection.
Action Name
End Call
Action Description
The End Call (IVR) action is designed to disconnect a call immediately. You can configure it to play a custom message or audio before the call ends. This is helpful for delivering a final message or confirmation to the caller.
Action Details
How to Configure
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Action Name: Assign a name to this action for easy identification within your workflow.
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Add Voice Instructions: Toggle this option if you wish to provide a final message before ending the call. If disabled, the call will disconnect immediately.
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Say or Play Message: Decide whether to use a text-to-speech message ("Say a message") or an uploaded audio file ("Play audio file").
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Text to Say: If you choose "Say a message", enter the text that will be spoken to the caller.
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Language: Select the language for the text-to-speech message.
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Message Voice: Choose the voice type (Man or Woman) for the text-to-speech message.
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Number of Loops: Specify how many times the message should repeat. The default is 1.
Field Descriptions
| Field Name | Description | Mandatory |
|---|---|---|
| Action Name | Name for this action in the workflow | Yes |
| Add Voice Instructions | Toggle to enable or disable adding a final message before ending the call | No |
| Say or Play Message | Choose between "Say a message" or "Play audio file" to deliver the final message | No |
| Text to Say | Input the text that will be converted to speech and played to the caller | No |
| Language | Select the language of the text-to-speech voice | No |
| Message Voice | Choose between "Man" or "Woman" for the text-to-speech voice | No |
| Number of Loops | Number of times to loop the final message (Default is 1) | No |
Example
Scenario: At the end of a customer service call, you want to confirm that the system is going to disconnect and thank the customer for their call.
- Action Name: End IVR Call
- Add Voice Instructions: Enabled
- Say or Play Message: Say a message
- Text to Say: "Thank you for calling ABC Services. Your call will now end."
- Language: English (US)
- Message Voice: Woman
- Number of Loops: 1
When configured, the system will play the message and then automatically disconnect the call.
Additional Notes
- If Add Voice Instructions is disabled, the call will end immediately without any final message.
- Using text-to-speech can be effective for providing dynamic, real-time information before ending a call.