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Workflow Trigger - Inbound Webhook

Overview​

The Inbound Webhook Trigger in Stack allows you to kickstart workflows using data from external applications. This feature enables seamless automation and integration with various third-party systems, enhancing your workflow capabilities.

Trigger Name​

Inbound Webhook Trigger

Trigger Description​

The Inbound Webhook Trigger captures incoming POST, GET, or PUT requests sent to a unique Stack Webhook URL. This functionality allows Stack to respond to events from external applications, such as form submissions or payment notifications, facilitating real-time updates and automation within your workflows.

How to Configure the Inbound Webhook Trigger​

  1. Access Workflow Settings:

    • Open or create a new workflow in Stack.
    • Select "Inbound Webhook" as the Workflow Trigger.

  2. Generate Webhook URL:

    • A unique Webhook URL will be generated for your workflow. Copy this URL to use in external applications.

  3. Set Up External Application:

    • In your external app (e.g., Zapier, Integromat), create a trigger that sends data to the Stack Webhook URL.
    • Configure the action to send a POST request to the copied URL, including necessary data in JSON format.

  4. Test the Integration:

    • Send a test request from the external application to the Stack Webhook URL to ensure the integration is functioning correctly.

  5. Map Incoming Data:

    • Within Stack, select and map the data received from the external application to relevant fields or variables in your workflow.

  6. Save the Trigger:

    • Once configured, click "Save Trigger" to finalize the setup.

Example​

Scenario: Integrating a Payment Processor

  1. Webhook URL:

    • Create a workflow in Stack and generate a Webhook URL.

  2. External Application Setup:

    • In a payment processing application like Stripe, set up a webhook that triggers when a payment is successful. Configure it to send a POST request to the Stack Webhook URL with payment details in JSON format.

  3. Data Sent:

    • The JSON payload might look like this: 
      {
        "customer_id": "CUST_001",
        "amount": 100,
        "currency": "USD",
        "status": "successful"
      }

  4. Workflow Action:

    • Upon receiving this data, the Stack workflow can be set to:
      • Update the lead's status to "Paid."
      • Send a confirmation email to the customer.
      • Trigger additional follow-up actions based on the payment status.

This integration supports real-time updates and automations, boosting the efficiency of your Stack CRM processes.