Skip to main content

Workflow Action: Find Contact

Discover how to use the Find Contact workflow action in Stack to streamline your CRM processes. This guide will walk you through its features, benefits, configuration steps, and practical applications.

Table of Contents​

What is the Find Contact Workflow Action?​

The Find Contact action in Stack automates the search for a contact within your database using specified criteria. This tool is perfect for ensuring personalized interactions by verifying if a contact exists before proceeding with further steps in your workflow. It integrates seamlessly with various triggers, helping maintain organized data and smooth operations.

Key Benefits​

  • Enhanced Workflow Efficiency: Automates contact searches to save time and minimize errors.
  • Flexible Search Capabilities: Supports both standard and custom fields for precise searches.
  • Dynamic Integration: Compatible with triggers like Inbound Webhook, adapting to diverse scenarios.
  • Advanced Matching: Allows searches using external identifiers, such as "Stripe Customer ID."
  • Improved Customer Engagement: Ensures precise targeting for communications and follow-ups.

Configuring the Find Contact Workflow Action​

Here's how to set up the Find Contact action in your workflow:

Access Workflow Settings​

  1. Navigate to the Automation section in your CRM.
  2. Create a new workflow or select an existing one where you want to add the Find Contact action.

Add a New Action​

  1. Click the + icon.
  2. Select Find Contact from the dropdown menu.

Name Your Action​

Provide a descriptive name, such as "Find Contact by Email."

Select Fields​

Standard Fields​

Choose from options like First Name, Last Name, Email, Phone, and more.

Custom Fields​

If you have custom fields like "Customer ID" or "Subscription Tier," scroll to find and select them.

Configure Triggers​

Pair the action with triggers like Inbound Webhook to activate it dynamically.

Test and Save​

  1. Validate the configuration using test data to ensure accuracy.
  2. Save the action once the setup is complete.

Publish the Workflow​

Enable the workflow to automate the contact search process effectively.

Use Cases​

  • Follow-Up Communication: Locate a contact by email submitted through a web form and send a personalized follow-up email.
  • External Reference Matching: Match a "Stripe Customer ID" from a webhook with a contact to update payment status and send confirmation.
  • Data Validation for Marketing Campaigns: Ensure contacts meet criteria before sending promotional emails.
  • Onboarding Assistance: Locate a new sign-up to assign them to an onboarding specialist.
  • Lead Scoring Integration: Update a contact's lead score and notify the sales team for prioritization.

Frequently Asked Questions​

Q: What happens if the contact is not found?
If the contact isn't found, the workflow may skip subsequent steps or execute a fallback action, such as creating a new contact record.

Q: How does external reference matching work?
Store external identifiers like a "Stripe Customer ID" in a custom field. The Find Contact action uses this field to locate the corresponding contact.

Q: Can I combine this action with other workflow actions?
Absolutely. Pair the Find Contact action with others like Send Email or Update Contact to build complex workflows.

Q: Is this action compatible with all workflow triggers?
Yes, it's compatible with triggers such as Inbound Webhook, Marketplace Triggers, and others, offering great versatility.

Q: Can I use multiple fields for the search?
Yes, you can configure multiple fields to refine search criteria. All specified field values must match to locate the contact.