Workflow Action: Voicemail
Overview
The Voicemail action in Stack allows you to send a pre-recorded voicemail directly to a contact. This feature is perfect for follow-ups, notifications, or delivering specific messages without needing a live call.
Action Name
Voicemail
Action Description
This action sends a pre-recorded voicemail file to the selected contact.
Action Details
| Field | Description | Mandatory |
|---|---|---|
| Action Name | The name of the action, which is set as "Voicemail". | Yes |
| Drop Your File | Upload the pre-recorded voicemail file you wish to send. Ensure the file format is compatible with voicemail playback. | Yes |
How to Configure
Name the Action
- Ensure the "Action Name" is set to "Voicemail" to clearly identify the action.
Upload the File
- Click on the Upload file button.
- Choose a pre-recorded voicemail message from your local system.
- Once uploaded, play the message to confirm it's the correct one.
Save
- After configuring, remember to save the workflow to apply these changes.
Suggested Triggers
To maximize the effectiveness of the Voicemail action, consider using it with these triggers:
- Appointment No-Show: Automatically send a voicemail if a contact misses a scheduled appointment, prompting them to reschedule.
- Follow-Up Reminder: Trigger a voicemail if a contact hasn’t responded to previous communications within a specific timeframe.
Example
Trigger:
- "Appointment Status Changes" changed to "No-Show"
Action:
- "Voicemail"
Uploaded File:
- "Reschedule.mp3" (a pre-recorded message encouraging the contact to reschedule their missed appointment)
In this example, the workflow detects when a contact does not show up for an appointment and automatically sends a voicemail, encouraging them to reschedule. This approach enhances engagement without the need for manual follow-up.