Workflow Action - Google My Business (GMB)

Overview

The Google My Business (GMB) action in Stack allows you to send messages directly to your contacts via Google My Business messaging. This feature provides a seamless way to engage with your customers by sending personalized messages using custom values and trigger links.

Action Name

GMB (Google My Business)

Action Description

This action enables you to communicate directly with your contacts through GMB's messaging platform. It supports the use of custom values and clickable trigger links, making your messages both interactive and personalized.

Action Details

Field	Description	Mandatory
Action Name	The name of the action. Default is "GMB".	Yes
Message	The body of the message to be sent. Supports text, custom values, and trigger links.	Yes

How to Configure

• Action Name: Enter a name for the action. By default, it's set to "GMB".

• Message: Write your message in the text box. You can enhance your message with:

  • Custom Values: Click on the {} icon to insert dynamic data such as contact details or appointment information.
  • Trigger Links: Use the link icon to add predefined links, making them clickable within the GMB message.

Example

To effectively use the GMB action, consider setting up your workflow as follows:

• Trigger: Select a relevant trigger, such as "Appointment Reminder".

• Action: Configure the GMB action with a message like:

  "Hello `{{contact.name}}`, this is a reminder for your upcoming appointment on `{{appointment.date}}`. If you have any questions, please let us know!"

  Use the {} icon to insert custom values like the contact's name and the appointment date.

By setting up the action this way, each contact receives a personalized reminder through Google My Business, enhancing the meaningfulness and engagement of your interactions.