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Customizing Your Chat Widget in Stack

We're excited to introduce a revolutionary feature in the Chat Widget that allows you to customize its placement, appearance, and functionality to suit your preferences. Let's explore how you can make the most of these customizations.

Getting Started with Chat Widget Customization​

  1. Navigate to Chat Widget:

    • Go to Sites in your Stack dashboard.
    • Select Chat Widget.

  2. Create a New Chat Widget:

    • Click on New to start creating your Chat Widget.
    • Choose the type of widget you want: SMS/Email Widget, Live Chat, or WhatsApp Chat.

  3. Customize the Widget:

    • Access the Widget section to modify its appearance.
    • Choose from different styles and themes.
    • Select avatar images, decide on placements, and adjust the size of the widget.

Customization Options​

  • Chat Launcher:

    • Add a chat launcher with or without a prompt.
    • Choose your preferred chat icon.
    • Select a theme or customize it to match your brand.

  • User Interaction:

    • Allow users to add messages for first-time and returning visitors.
    • Add avatar images.
    • Decide where to place the widget on your site.
    • Set widget dimensions automatically or customize the width and height.

Chat Window Configuration​

  • Static Messages:

    • Configure all static messages visible to visitors here.
    • Customize the chat window title and intro message.
    • Enable users to add their email and modify the call-to-action (CTA) button.

  • Branding and Compliance:

    • Users can add their branding and provide legal consent for HIPAA compliance.

Messaging Settings​

  • Acknowledgement and Language:
    • Customize acknowledgment messages and greetings.
    • Select the language for the chat widget.

Additional Notes​

  • Existing chat widgets will appear in the Widget option with a light blue theme.
  • The WordPress plugin supports the default widget, with more selection options coming soon.

By following these steps, you can tailor your Chat Widget to enhance user interaction and align with your brand's identity. Enjoy customizing your chat experience with Stack!