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Installing the Stack Chat Widget

Integrating the Stack Chat Widget on your website is a straightforward way to capture leads without additional advertising costs. This widget supports live chat, SMS messaging, and WhatsApp (if enabled), making it versatile for businesses ready to engage with visitors in real-time.

What's Covered​

  • How to install the Chat Widget on your website or funnel
  • Setting up and testing your Chat Widget
  • FAQs

Installing the Chat Widget on Your Website or Funnel​

To ensure SMS replies are sent, make sure you have a phone number set up and registered for A2P messaging.

Setting Up and Testing Your Chat Widget​

Step 1: Configure a Workflow Trigger

  1. Set up a workflow trigger to notify you when a conversation starts via the chat widget.
  2. Use the trigger event "Customer Replied" with the filter "Reply Channel" set to "Chat Widget."

Note: Each reply channel requires its own trigger. For example, if you want to use Google Messages, you'll need to set up a new trigger for that specific event.

Step 2: Set Up Notifications

  1. Click on the + button.
  2. Search for "Internal notifications."
  3. Choose from the following options:
    • Email: Send an email to specific users or a custom email address.
    • In-app notification: Send a notification through the web or mobile app to specific users or everyone.
    • SMS: Send an SMS to specific users or a custom number.

Quick Tip: Use the {{message.body}} custom value in your notifications to display the message entered by the user in the chat widget.

Installing the Chat Widget on a WordPress Site​

For specific instructions on integrating the Chat Widget with various platforms, refer to the related documentation:

FAQs​

Can I customize my chat widget messaging per page?

Currently, the chat widget does not support dynamic messaging per page. The messaging will remain consistent across all pages where the widget is used.

Can I create multiple chat widgets in a sub-account?

Yes, you can create more than one chat widget per sub-account!