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Getting Started with the Chat Widget in Stack

The Chat Widget in Stack is a powerful tool designed to convert your website visitors into potential leads. It enhances the customer experience by providing immediate support exactly when and where it's needed.

Benefits of Using the Chat Widget​

Chat widgets offer numerous advantages for businesses aiming to boost customer engagement, improve support efficiency, and drive conversions. Here are some key benefits:

Real-Time Customer Support​

  • Instant Answers: Provide users with immediate responses to their questions, reducing wait times and enhancing the overall customer experience.
  • Quick Issue Resolution: Address issues promptly to improve customer satisfaction and foster loyalty.

Increased Engagement and Conversions​

  • Proactive Interaction: Encourage user interaction by offering help precisely when customers need it, which can prevent cart abandonment and increase conversion rates.
  • Behavior-Based Engagement: Automatically engage users based on their behavior, such as spending extended time on a product page.

Improved Efficiency and Cost Savings​

  • Automated Responses: Use chatbots to automate responses to common questions, reducing the need for human intervention and saving on labor costs.
  • Simultaneous Conversations: Handle multiple conversations at once to boost support efficiency.

Chat Widget Options​

Stack provides the Chat Widget in three different formats:

  1. Email and SMS Chat

    • Collects visitor information to follow up via SMS or email. Ideal for small teams not staffed around the clock.

  2. Live Chat

    • Enables real-time, two-way conversations within the chat widget. Perfect for teams with 24/7 coverage and those using Conversation AI.

  3. WhatsApp Chat

    • Integrates WhatsApp for two-way conversations within the chat widget. Requires an approved WhatsApp number and is suitable for small teams not staffed 24/7.

Installing the Chat Widget​

To get started with the Chat Widget in Stack, follow these steps:

  1. Navigate to Sites > Chat Widget.

  2. Click the New button to create a new chat widget.

  3. Select the type of chat widget you want to add to your landing page.

  4. Configure the chat widget with the following settings:

    • Widget Settings:

      • Choose themes, icons, and welcome messages.
      • Select the avatar and placement of the chat widget.
      • Customize the size of the chat widget.

    • Chat Window Settings:

      • Customize the title, intro message, and contact form.
      • Add your business's brand URL for visibility and compliance.

    • Messaging Settings:

      • Configure message acknowledgments and icons.
      • Set the chat widget language.

  5. Once configured, copy the code to add to your landing page or use Google Tag Manager. You can also integrate it directly into your Funnels, Websites, or Blogs.

FAQs​

Can I customize my chat widget messaging per page?

No, the current configuration does not support dynamic messaging per page. The messaging remains consistent across all pages where the widget is used.

Can I create multiple chat widgets in a sub-account?

No, each sub-account is limited to one webchat widget.