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Configuring the Missed Call Text Back Feature in Stack

Are you worried about missing important calls and losing business opportunities? Stack has a handy feature called the Missed Call Text Back that ensures you stay connected with your clients, even when you can't answer the phone. This feature automatically sends a text message to any missed calls, helping you maintain communication and grow your business.

How the Missed Call Text Back Feature Works​

When a call is missed, the Missed Call Text Back feature triggers an SMS notification to the caller. It's important to note that this notification will be sent for every missed call, even if the caller attempts to reach you multiple times in a short period.

Customizing Notifications​

To manage notifications effectively and avoid multiple SMS alerts for repeated calls, consider customizing your workflow. You can create a workflow with a wait step (such as 20 minutes) or use tags to differentiate between first, second, and subsequent calls.

Steps to Configure the Missed Call Text Back Feature​

  1. Access Settings:

    • Navigate to the Settings tab within your Stack account.

  2. Business Profile:

    • Scroll to the Business Profile section.

  3. Enable and Customize:

    • Locate the Missed Call Text Back option.
    • Click on the modal to make any desired changes to the settings.

By setting up the Missed Call Text Back feature, you ensure that you never miss an opportunity to connect with your clients, keeping your communication seamless and efficient.