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Managing Spam Reviews in Stack

Effectively managing your online reputation is crucial. Stack's spam detection feature helps you identify and manage spam reviews, ensuring you focus on genuine customer feedback and maintain a positive reputation.

Table of Contents​

Overview of Spam Detection​

  • Visual Indicators: Easily spot reviews marked as spam with clear visual cues in the Reviews section.
  • Mark as Spam: Use the "Mark as Spam" option in the actions menu for each review.
  • Filter Options: Filter reviews to show only those marked as spam.
  • Undo Spam: Correct any mistakes by removing the spam label from reviews.

Benefits of Using Spam Detection​

  • Focus on Genuine Feedback: Filter out spam to concentrate on authentic customer reviews, enhancing the quality of your feedback.
  • Time Efficiency: Automated spam detection reduces the time spent manually reviewing each comment.
  • Protect Reputation: Prevents AI from responding to spam, safeguarding your business's reputation.
  • Manual Control: Manually mark or unmark reviews as spam to ensure accuracy.

How to Enable Spam Detection​

  1. Select Reputation: Navigate to the main side menu and choose Reputation.
  2. Access Settings: Click on Settings within the Reputation section at the top menu.
  3. Navigate to Spam Reviews: From the left menu, select Spam Reviews.
  4. Enable Detection: Toggle the option to On to activate automatic spam detection and click Save.

Frequently Asked Questions​

  1. What does the "Mark as Spam" feature do?

    • This feature allows you to flag reviews that seem fraudulent or irrelevant. Marked reviews are visually tagged as spam, helping you focus on genuine feedback.

  2. How can I identify reviews marked as spam?

    • Reviews marked as spam will have a distinct visual indicator in the Reviews section, making them easy to identify.

  3. Can I filter reviews to only show spam reviews?

    • Yes, you can filter your reviews to display only those marked as spam, allowing for efficient management of flagged content.

  4. What if I mistakenly mark a review as spam?

    • If a review is incorrectly marked as spam, use the "Undo Spam" action to remove the label and restore the review.

  5. Will AI respond to reviews marked as spam?

    • No, AI will not respond to reviews flagged as spam, ensuring your automated responses remain relevant and effective.

  6. Why is this feature important for my business?

    • This feature enhances review quality by filtering out spam, saving you time and effort. It also protects your reputation by preventing AI from interacting with irrelevant or harmful reviews.