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Review Request Balancing Across Platforms

Enhance your business's online reputation by distributing review requests evenly across multiple platforms using Stack. This feature ensures a balanced spread of reviews, boosting your visibility and credibility.

Table of Contents​

What is Review Request Balancing?​

Review Request Balancing allows you to distribute review requests between platforms like Google and Facebook. You can set the ratio for redirection to ensure a balanced distribution of reviews.

For example, when you first enable Review Balancing, the default ratio is set to:

  • 50% Google
  • 50% Facebook

These percentages can be adjusted to meet your specific business needs.

Why is Review Request Balancing Important?​

  • Diversify Online Reviews: By spreading reviews across different platforms, your business gains enhanced visibility and credibility.
  • Strengthen Reputation: Avoid over-reliance on a single platform, creating a more robust online presence.
  • Increase Customization: Tailor review requests to align with your business goals by adjusting redirection ratios.

How to Set Up Review Request Balancing​

Step 1: Enable Review Balancing​

  1. Navigate to Reputation > Settings > Review Link.
  2. Toggle the Enable Review Balancing option.

Step 2: Configure Google Business Profile (GBP) Page​

  1. In Reputation > Settings > Review Link, find the Get Reviews on Google section.
  2. Use the Select Page dropdown to choose your Google Business Profile (GBP) page for review distribution.

Note: Ensure your Google Business Profile and Facebook Business page are integrated to set up review distribution.

Step 3: Configure the Balance​

  1. After enabling Review Balancing, click on Configure Balance.
  2. Adjust the redirection ratio between Google and Facebook as desired. For instance, you might choose a 70% Google & 30% Facebook distribution, or any other custom ratio.

Step 4: Save Your Settings​

Once you've configured your settings, ensure you save the changes to apply them.

Frequently Asked Questions​

Q: What happens if only one platform is integrated?

A: If only one platform is integrated, all review requests will redirect to that platform until another is added.

Q: Can I disable Review Balancing once it’s enabled?

A: Yes, you can disable it by navigating to Reputation > Settings > Review Link and toggling off the Enable Review Balancing option.

Q: Can I edit the redirection ratio after it’s been configured?

A: Absolutely. You can adjust the ratio anytime by going to Reputation > Settings > Review Link and clicking on Configure Balance.

Q: What if I don’t configure a balance after enabling the feature?

A: The system defaults to a 50%-50% split between Google and Facebook if both are integrated.

Q: How do I know the current distribution of reviews?

A: The Configure Balance modal shows the current distribution percentages, allowing you to monitor and adjust as needed.

Q: Are there analytics for reviewing performance across platforms?

A: While Review Balancing focuses on redirection, you can view performance analytics and the number of reviews per platform in the Reputation module.