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How to Setup Workflow Triggers for Google and Facebook Reviews in Stack

Automate your responses to new reviews from Facebook and Google with workflow triggers in Stack. This guide will walk you through setting up these triggers, allowing you to automate actions based on review details.

Table of Contents​

Overview​

The "Review Received" trigger in Stack allows you to automate actions when new reviews are posted on Facebook or Google. These triggers are contactless, meaning they are not linked to specific contacts. By applying filters, you can tailor your workflow to handle reviews based on specific criteria.

Step 1: Setting Up the Workflow Trigger​

  1. Navigate to your Workflow Section in Stack.
  2. Click on Create New Workflow or choose to edit an existing one.
  3. In the trigger section, select Review Received as your workflow trigger.

This setup lets you automate actions for new reviews from Facebook or Google, and you can further customize these actions by applying filters.

Step 2: Add Filters for Reviews​

To enhance your workflow's effectiveness, apply filters to trigger specific actions based on review details. Here are the key filters you can use:

Review SPAM​

  • Choose Yes or No to automatically manage spam reviews. This filter helps you decide actions based on whether a review is marked as spam.

Review Source​

  • Distinguish between reviews from Google or Facebook. By mapping actions separately, you can customize your workflow depending on the platform where the review was posted.

Review Rating​

  • Filter reviews by their star rating (1 to 5). For instance, you might send a thank-you email for 5-star reviews or address concerns for 1-2 star reviews.

Step 3: Map Review Details to Automated Actions​

After setting up the trigger and filters, map the review details to automated actions. This allows you to leverage advanced workflow automation within Stack's reputation management platform.

Automated Actions:

  • Pass mapped review details to various actions within the workflow.
  • Send review data to a webhook or other automated response systems.

Step 4: Save and Test Your Workflow​

Once your filters and actions are configured, click Save to finalize the workflow.

To ensure everything functions correctly:

  • Test the workflow by leaving a review or simulating one to check if the automation triggers as expected.
  • Adjust any conditions or actions as necessary based on the test results.

Conclusion​

By setting up workflow triggers for new Facebook and Google reviews and applying filters like review rating, source, and spam status, you can automate responses and manage your online reputation efficiently. This process saves time and ensures consistent engagement with your customers, enhancing overall customer satisfaction.