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Troubleshooting Missing Activity on Contact Detail Page

If you're noticing that some activities are not appearing on a contact's detail page in Stack, it might be due to a few technical reasons. Let's explore these scenarios and how you can address them.

Possible Causes for Missing Activity​

One common reason for missing activity is when a lead submits a form using Safari on an iPhone. If the user has enabled the option to block all cookies, this can prevent activity from being tracked properly.

To learn more about managing cookies in Safari, you can refer to Apple's support guide.

2. URL Parameters Preventing Tracking​

Another scenario is when the URL contains parameters that disable tracking. For example, if the URL includes ?notrack=true, such as https://test.com/?notrack=true, activity tracking will be disabled.

3. Cookies and Local Storage Permissions​

Stack relies on cookies and local storage to track user activity and store the server session ID. If cookies are blocked or if local storage permissions are not granted, Stack cannot store or access the session ID. Without this, activities cannot be assigned to the contact.

Note on Activity Storage​

While Stack records all activities, they cannot be linked to a contact if the session ID is not stored or accessible. Ensuring that cookies and local storage are enabled will help in maintaining accurate activity records.

By understanding these factors, you can take steps to ensure activities are properly tracked and displayed in Stack.