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Regulatory Bundle and Address Creation for Sub-Accounts in Stack

Ensure compliance with telecom regulations by creating a regulatory bundle and address in Stack. This process is essential for purchasing phone numbers in regulated countries.

Table of Contents​

What is a Regulatory Bundle?​

A Regulatory Bundle is a collection of documents required by telecom carriers to verify the identity and location of individuals or businesses purchasing phone numbers in certain countries. These documents may include government-issued IDs, utility bills, or business registration details, ensuring compliance with local number ownership laws. Without a regulatory bundle, phone numbers in regulated regions cannot be activated. Stack users can manage this process directly within the platform.

Key Benefits of Regulatory Bundles​

  • Compliance with Local Telecom Regulations: Ensures legal activation and maintenance of phone numbers in regulated countries.
  • Improved Deliverability and Service Quality: Verified bundles reduce the risk of carrier filtering, suspension, or number removal.
  • In-App Management: Create and submit regulatory bundles directly inside Stack without leaving the platform.
  • Faster Setup with Built-In Compliance Tab: Streamlines document upload and address validation for Stack users.

How to Create a Regulatory Bundle​

Stack users can easily create and manage regulatory bundles using the built-in Compliance tab in each Sub-Account.

Step 1: Navigate to Regulatory Bundle/Address​

  1. Open your desired Sub-Account in Stack.
  2. Access the Settings menu on the left side of the page.
  3. Select the Phone Numbers tab.
  4. Click on the Regulatory Bundle/Address tab at the top.

Step 2: Create a Regulatory Bundle​

  1. Click the blue + Create button in the upper left corner.
  2. Choose Regulatory Bundle from the popup options.
  3. Use the Select Country dropdown to choose the desired country.
  4. Select the type of number using the Select Number Type selector.
  5. Upload the required documents and fill out the requested Business Information.
  6. Submit the bundle for review.

Approval Timeline: Regulatory bundles may take up to 72 hours to be reviewed and approved.

Step 3: Create a New Address​

  1. Click the blue + Create button in the upper left corner.
  2. Select Address Bundle from the popup options.
  3. Fill in the requested business information, including Business/Individual Name, Full Street Address, City, State/Province, Postal Code, and Country.
  4. Submit the bundle for review.

Assigning a Regulatory Bundle to a Phone Number​

Once your regulatory bundle is approved, it must be assigned to the number you're purchasing to activate regulated numbers and verify compliance.

  1. Navigate to the Phone Numbers section within your Sub-Account using the Settings menu.
  2. Click + Add Number and select the desired country and number type.
  3. If a regulatory bundle is required, you'll be prompted to select a Bundle and Address.
  4. Use the dropdown to assign your approved Regulatory Bundle.
  5. Confirm the address and click Continue to complete the number purchase.

Frequently Asked Questions​

Q: What is a regulatory bundle, and why is it needed?
A regulatory bundle is a set of documents used to verify the identity and location of a person or business. It's required to purchase phone numbers in countries with telecom regulations, ensuring legal use and compliance.

Q: What documents are required to create a bundle?
Most bundles require a valid government-issued ID and proof of address, such as a utility bill or business registration document. Requirements vary depending on the country and whether the number is for personal or business use.

Q: How long does bundle approval take?
Most regulatory bundles are reviewed and approved within 72 hours. Ensure your documents are clear and accurate to avoid delays.

Q: Can I reuse a bundle for multiple phone numbers?
Yes. Once approved, a regulatory bundle can be used for additional phone numbers, as long as they fall under the same regulation and region.

Q: What happens if my bundle is rejected?
You'll receive a reason for rejection. You can update the documents or details and resubmit the bundle for another review.

Q: Can I edit or delete an existing bundle?
Bundles cannot be edited once submitted, but you can create a new bundle and use that instead. Deletion options depend on review status and assignment history.