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Ring Incoming Calls to Multiple Users in Stack

Overview​

Learn how to set up the Ring Incoming Call to Multiple Users feature in Stack. This option ensures that important business calls are answered promptly by directing them to multiple team members.

Why Use Ring Incoming Call to Multiple Users?​

If you have a crucial business phone number, you want to ensure no call goes unanswered. The Ring Multiple Users feature allows incoming calls to be directed to several team members simultaneously. The first person to answer will speak with the caller, while others do not need to take any action.

Setting Up Ring Incoming Call to Multiple Users​

To configure this feature, follow these steps:

  1. Navigate to Settings within your sub-account.
  2. Select Phone Numbers.
  3. Click on the three dots next to the desired phone number and choose Edit Configuration.
  4. Enable the Ring Incoming Call to Multiple Users checkbox.
  5. Add up to 7 users to receive the call.
  6. Click Save.

Call Flow with Ring Incoming Call to Multiple Users​

The incoming call flow works as follows:

  • If the call is directed to a Workflow/IVR/Automation, this feature does not apply.
  • Calls to a user linked to the called number will trigger the feature.
  • Calls to a user linked to the contact who called will trigger the feature.
  • Calls forwarded to a number will trigger the feature.
  • Calls to the business profile phone number will trigger the feature.

Selecting Devices for Receiving Calls​

To specify which device a user receives calls on, go to:

  • Settings > My Staff > Edit User > Call & Voicemail Settings > Default Channel for Ring All.

This setting can be customized for each user.

FAQs​

How many users can be rung simultaneously?

You can ring up to 7 users at the same time. The first to answer will connect with the caller.

Which device will users receive the call on?

Users can set their preferred device under Settings > My Staff > Edit User > Call & Voicemail Settings > Default Channel for Ring All.

What happens if a user declines the call?

The call will continue to ring the other users. A declined call by one user does not affect the others.

What if there's a forwarding number set up?

All configured users and the forwarding number will receive the call. The first to answer will connect with the caller.

What if a user is linked to the phone number and also added to the Ring Multiple Users list?

The user will receive the call based on their settings under Settings > My Staff > Call & Voicemail Settings > Forward Calls To. The Default Channel for Ring All setting will not apply in this case.