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Setting Up Call Status Workflow Triggers in Stack

When managing calls in Stack, there are two primary methods to capture call results effectively. Here's a guide to help you set up these features for accurate call reporting.

1. Call Connect Feature​

The Call Connect feature enhances call reporting accuracy by requiring the receiver to press a key to connect the call. This ensures that calls are connected to a person rather than going directly to voicemail.

  • Steps to Enable Call Connect:
    • Activate the Call Connect feature in your call settings.
    • Update the whisper message to inform the receiver they need to press a key to connect the call.

2. Call Timeout​

If you prefer not to use the Call Connect feature, you can adjust the Incoming Call Timeout. This setting helps manage how quickly a call is forwarded to voicemail.

  • Recommended Settings:
    • Set the Call Timeout to 20 seconds or less, depending on when your forwarding number's voicemail typically answers.
    • For example, if your voicemail picks up within 15 seconds, set the Call Timeout to 10 seconds. This ensures the call is marked as answered before reaching voicemail, as Stack cannot distinguish between a human and voicemail answering.

Additional Resources​

By following these steps, you can optimize your call handling and ensure accurate reporting in Stack.