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Improving Call Status Accuracy in Stack

When managing client calls, it's crucial to ensure that call statuses accurately reflect the outcome. A common issue arises when calls are marked as completed even if the client didn't answer. To address this, you can enable the Call Connect feature in Stack.

What is the Call Connect Feature?​

The Call Connect feature enhances the accuracy of call status by ensuring that only successfully connected calls are marked as completed. This prevents situations where calls are prematurely marked as completed due to short timeouts.

Benefits of Using Call Connect​

  • Accurate Call Status: Ensures that only calls with actual client interaction are marked as completed.
  • Improved Client Communication: Helps maintain clear records of client interactions.
  • Efficiency: Reduces the need for manual adjustments of call statuses.

How to Enable Call Connect​

To take advantage of the Call Connect feature, you can enable it directly within your Stack account settings. This adjustment will help you achieve more reliable call tracking and reporting.

For more detailed instructions on enabling Call Connect, please refer to the Stack support resources or contact your Stack support representative.