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Subscription Settings: Failed Payment Retries

Table of Contents​

What is Failed Payment Retry Configuration?​

With Stack's latest update, you can now set up automatic payment retries for subscriptions if a payment fails. This feature enhances flexibility in managing payment issues and ensures a smoother renewal process for subscriptions.

Key Benefits of Failed Payment Retry Configuration​

Setting up failed payment retries offers several advantages:

  • Customizable Retry Attempts: Define up to 3 retries, with configurable gaps of 1, 3, 5, or 7 days between each attempt.
  • Default Retry Setup: The system defaults to 3 retries with a 1-day gap, but you can adjust this to suit your needs.
  • Impact on Existing and New Subscriptions: Changes in retry settings apply to both new and existing subscriptions, maintaining consistency across transactions.
  • Subscription Handling on Failure: If all retries fail, you can choose to keep the subscription in an ‘Unpaid’ state or automatically move it to a ‘Cancelled’ state by selecting an option in the settings.

How to Configure Failed Payment Retries​

Configuring payment retries is straightforward:

  1. Navigate to Subscription Settings
    Go to Payments > Settings > Subscription in your Stack account.

  2. Define Retry Attempts
    Choose the number of retries (up to 3) based on your business needs.

  3. Set Retry Gaps
    Select the gap duration between retries (1, 3, 5, or 7 days).

  4. Manage Subscription Status on Final Failure
    Decide whether to automatically move failed subscriptions to the ‘Cancelled’ state.

  5. Save Settings
    After configuring, save your settings to apply changes immediately.

Example Scenario​

Imagine a subscription set to ‘3 retries with a gap of 3 days for each retry’. If one retry has already occurred and you update the settings to ‘2 retries with a gap of 3 and 5 days’, then:

  • The second retry will happen after 5 days instead of 3.
  • No third retry will take place.

Supported Payment Providers​

This feature is available for the following payment providers:

  • NMI
  • Authorize.net
  • Square

Frequently Asked Questions​

Q: How many retries can I configure for a failed payment?
A: You can configure up to 3 retries, with gaps of 1, 3, 5, or 7 days between each retry.

Q: Will changes in retry settings apply to existing subscriptions?
A: Yes, changes will apply to both new and ongoing subscriptions, including those already in the retry process.

Q: What happens if all retries fail?
A: You can choose to keep the subscription in the ‘Unpaid’ state or automatically move it to the ‘Cancelled’ state by selecting the appropriate option in settings.

Q: Where can I configure failed payment retries?
A: Navigate to Payments > Settings > Subscription to access retry configuration options.

Q: Which payment providers support this feature?
A: Currently, this feature is supported by NMI, Authorize.net, and Square.

For more information, check out related articles on setting up subscription payments and managing payment failures in subscriptions. Customize your retry settings today to ensure seamless subscription payments!