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Adding a Manual SMS Action in Stack

Are you aiming to add a personal touch to your SMS marketing campaigns? While automated SMS can efficiently reach your audience, incorporating manual SMS actions can enhance personalization and customer engagement.

Benefits of Manual SMS Actions​

Manual SMS actions allow you to integrate human interaction into your automated workflows, providing a more personalized experience for your customers. Here are some scenarios where manual SMS actions can be beneficial:

  1. Customer Interaction: Enhance customer interactions by allowing your team to respond personally to inquiries, ensuring a tailored experience.

  2. Approval Processes: Use manual SMS actions as checkpoints in workflows involving critical decisions, enabling designated individuals to review and authorize actions.

  3. Verification and Validation: Employ manual SMS actions for verifying information, such as confirming subscriptions or validating contact details, by reviewing customer responses.

  4. Complex Workflows: In workflows involving multiple systems or teams, manual SMS actions can serve as checkpoints for human intervention, ensuring everything functions correctly.

  5. Time-Sensitive Information: Send time-sensitive messages that require immediate attention by manually triggering SMS, ensuring prompt delivery and action.

Manual SMS actions offer flexibility, combining automation with human involvement to improve customer experiences and manage complex scenarios effectively.

Setting Up Manual SMS Actions in Workflows​

To incorporate manual SMS actions into your workflows, follow these steps:

  1. Navigate to your Stack dashboard.
  2. Access the workflow where you want to add the manual SMS action.
  3. Add a new action and select "Manual SMS" from the options.
  4. Configure the details and assign the task to the appropriate team member.

Using Manual Actions on the Mobile App​

To manage manual actions on the Stack mobile app:

  1. Tap the hamburger menu.
  2. Select "Manual Actions."
  3. Use the blue "PLAY" button to view pending manual actions.

If it's a manual call, a call pop-up will appear, allowing you to choose an option based on the call outcome, which will be reflected in your call reporting.

FAQ​

Where do users go to complete manual actions?

  • Desktop App: Manual actions are located under the Conversation tab > Manual Actions.
  • Mobile App: Manual actions are located under the Conversation tab > Manual Actions.

By integrating manual SMS actions, you can enhance the effectiveness of your marketing campaigns and ensure a more personalized customer experience.