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Troubleshooting Slow CRM Data Loading in Stack

If you're experiencing slow loading times with your Stack dashboard or specific modules, follow these troubleshooting steps to resolve the issue:

Step 1: Use Incognito Mode​

Start by logging into Stack using an incognito or private browsing window. This helps determine if the issue is related to your browser's cache. If the problem persists, proceed to the next step.

Step 2: Clear Browser Cache​

Clearing your browser cache can often resolve loading issues. Here's how you can do it:

  • For Chrome:
    Paste chrome://settings/siteData into your address bar and follow the instructions to clear your cache.

  • For Edge:
    Paste edge://settings/clearBrowserData?search=cache into your address bar and follow the instructions to clear your cache.

If you're using a different browser, search online for specific instructions on clearing cache and cookies. After clearing the cache, reload the page and sign in again. If the issue continues, move to the next step.

Step 3: Disable Browser Extensions​

Sometimes, browser extensions can interfere with Stack's performance. Disable all extensions and check if the issue is resolved. If not, try the previous step again.

Step 4: Try a Different Browser​

Switch to a different browser such as Firefox, Safari, or Chrome to see if the problem persists. If changing browsers doesn't help, proceed to the next step.

Step 5: Capture Console Errors​

If the issue is still unresolved, follow these steps:

  1. Navigate to the page where you're experiencing the problem.
  2. Right-click on the page and select Inspect.
  3. Go to the Console tab.
  4. Take a screenshot of any error messages displayed.

With this information, you can raise a support ticket for further assistance.

By following these steps, you should be able to improve the loading speed of your CRM data in Stack.