Content Management in Communities
Content Management in Communities is a powerful feature that allows group admins and members to create, manage, and engage with posts and channels. From embedding videos to managing comments and likes, these tools foster vibrant and dynamic interactions within the community. Use these features to drive effective conversations and ensure a lively community atmosphere.
Covered in this Article
- What is featured in Content Management?
- Usage Cases for different combinations of Content Management
- How to Manage Content in Communities
- Creating Group Channels
- How to create a post
- Home Timeline
- Comments and Likes
- Deleting a Post
- FAQs
What is Featured in Content Management?
Content Management in Communities includes several components that facilitate a dynamic and engaging community environment:
Group Channels
These are thematic or topic-based categories within a community group that help organize discussions and facilitate relevant conversations.
Posts
Members can create rich posts associated with a specific channel. Posts can include various types of content, such as text, images, videos, and other attachments, providing a comprehensive way to share information or spark discussions.
Home Timeline
This centralized hub displays posts from all members across all channels within the group, keeping members updated on the latest conversations and developments.
Embedding Videos
Posts can host videos from platforms like YouTube, Vimeo, Wistia, and Loom, allowing for more engaging and interactive content.
Attachments
Posts support various file formats such as images, GIFs, and other media, enriching the content of the posts.
Comments and Likes
Members can comment on posts and express their appreciation through likes, driving engagement within the group.
Post Deletion
Members have the right to delete their posts and comments if necessary.
Together, these components provide a comprehensive Content Management system within Communities, fostering vibrant and interactive discussions.
Usage Cases for Different Combinations of Content Management
Brand Awareness Campaign
A company can use Communities to raise awareness about a new product line by creating a group channel for the campaign and posting regular updates with images, GIFs, and embedded videos.
Customer Support Forum
A software company can provide customer support by setting up different group channels for various software modules, allowing customers to post queries and receive prompt responses.
Education/Training Program
An online education platform can deliver courses by setting up group channels for different topics, allowing instructors to post lessons, embed videos, and attach materials.
Internal Communication for Businesses
A company can facilitate internal communication by creating group channels for different departments or project teams, allowing members to share updates and materials.
Community Engagement for NGOs
A non-profit organization can engage with supporters by creating channels based on programs or causes, posting updates, and encouraging feedback.
How to Manage Content in Communities
Creating Group Channels
To create a channel, click the "Add Channel" button in the group's interface. Provide a channel name, description, and select an icon to represent it.
How to Create a Post
- Navigate to the desired channel within the group.
- Enter a suitable title summarizing your post content.
- Provide a detailed description for context.
- Include attachments like videos, PDFs, images, and GIFs.
- Embed videos from platforms like YouTube, Vimeo, and Loom.
Post Title
Provide a concise yet descriptive title to summarize your post content.
Post Body
Write your main content here, whether it's an announcement, question, or discussion starter.
Add Image
Include images by clicking the upload button or dragging and dropping an image file into the designated area.
Add Video
Upload an MP4 video file using the upload button or drag-and-drop feature.
Embed YouTube or Loom Video
- Obtain the share link of the public video.
- In the "Create Post" section, click the video icon.
- Paste the share link in the designated area and click 'Add Link'.
Add Attachment
Upload files like PDFs, CSVs, or XLSX files to supplement your post.
Add Link
Hyperlink text to lead readers to additional resources. Highlight the text, paste the URL, and click 'Add Link'.
Add Emoji
Enhance your post with emojis from our extensive library.
Channel Dropdown
Choose which Group Channel to post in or create a new one when adding a new post.
Publish Post
Once your post content is finalized, click the "Publish Post" button.
Home Timeline
The home timeline provides a comprehensive overview of all posts across all channels in one location, keeping you informed and engaged.
Comments and Likes
To comment on a post:
- Open the post within the group.
- Write your comment in the designated section.
- Include attachments like images, videos, and links if desired.
- Like a post or comment by clicking the thumbs-up icon.
Deleting a Post
To delete a post:
- Locate the post within the group.
- Click the three dots icon on the right side of the post.
- Select "Delete Post" from the dropdown menu.
FAQs
Q: How many images can I attach to a single post?
A: You can attach as many images as you like, but we recommend limiting the number to ensure optimal loading times and readability.
Q: Can I change the title of my post after it has been published?
A: Yes, click on the three dots icon at the top of the post and select 'Edit Post' to modify your title.
Q: What is the maximum size for video files that I can upload?
A: While file size restrictions will be defined later, we recommend keeping video files below 100MB for optimal performance.
Q: What happens when I add a hyperlink to my post?
A: Users can click on the linked text to be taken directly to the linked URL, providing additional resources without cluttering your post.
Q: Can I use emojis in my post title?
A: Yes, but ensure they enhance readability and understanding. Consider your audience and post context when choosing emojis.