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Share Your Reviews as Social Media Posts Using Social Planner

Note: Due to Facebook's recent changes to their recommendation APIs, all interactions with Facebook reviews are currently disabled. We are working on a solution and appreciate your patience.

Overview​

Learn how to use Stack's Social Planner to share your reviews on social media platforms. By following these steps, you can effectively promote positive feedback, boost audience engagement, and enhance your online presence.

Who Should Use This Guide?​

Whether you're a business owner or a marketing professional, this guide will help you leverage reviews as a vital part of your social media strategy.

Benefits of Sharing Reviews​

Build Trust and Credibility​

Positive reviews turn satisfied customers into advocates, establishing strong credibility for your business.

Boost Visibility​

Social media algorithms favor engagement. Positive reviews can increase likes, comments, and shares, enhancing your business's visibility.

Harness Social Proof​

Each positive review acts as a beacon, signaling to potential customers that your products and services are exceptional.

Automating Review Posts in Social Planner​

Prerequisites​

  • Connect your social accounts via the Integrations tab in the Settings menu.
  • Select platforms to pull reviews from, such as Google Business Profile. Note: Integration with these platforms is required.
  • Check existing reviews under the Reputation menu in the Reviews tab.

Steps to Automate Review Posts​

  1. Navigate to Social Planner:

    • Go to Marketing > Social Planner.

  2. Create a Review Post:

    • Click on Post Reviews.
    • Select the source accounts to fetch reviews from and choose the star ratings range.
    • Select the social accounts where you want to publish these reviews.
    • Choose the maximum number of posts you want to publish.

  3. Schedule Your Posts:

    • Select When should we send? to set a schedule.
    • Choose the frequency: daily, weekly, or monthly.

  4. Customize Your Content:

    • Upload background images (JPEG/PNG, 1:1 ratio, 5MB max).
    • Personalize content with font family, size, and color options.
    • Add a custom caption or use the review content as the caption.
    • Choose how to display the customer's name (full name, first name, or initials).
    • Customize font and background colors, star color, and opacity.

  5. Finalize and Manage Posts:

    • Check your review post automation under Content > Review tab.
    • Pause, edit, or delete posts as needed.

Examples of Review Posting​

  • Example 1: If you receive a new review on January 1, 2024, at 6 PM, and you have set your Social Planner to post 5 reviews per day at 8:37 AM, the review will be published on January 2, 2024, at 8:37 AM.
  • Example 2: If the automation frequency is set to 'Every week' with a post count of 3 starting on October 22, 2024, at 11 AM, 3 reviews will be posted weekly. For example, on October 29, 2024, 3 reviews will be published at 11 AM, provided they are available.

Frequently Asked Questions​

  1. How do I access the Social Planner tool?

    • Log into your Stack account, navigate to the dashboard, and select the Social Planner option from the menu.

  2. Can I customize the message with my review post?

    • Yes, you can edit the text, add hashtags, and include additional information relevant to your audience.

  3. Which social media platforms can I share my review posts on?

    • You can share your review posts on platforms like Facebook, Twitter, LinkedIn, and Instagram, depending on your account settings and integrations.

  4. What formats can I use for sharing review posts?

    • Share review posts in text format or include images and links to enhance engagement. Ensure your content meets the guidelines of each platform.

  5. Is there a way to schedule posts for specific times and dates?

    • Yes, you can schedule your review posts for specific times and dates to optimize your posting strategy.

  6. Can I see a preview of my post before it goes live?

    • Absolutely! Social Planner provides a preview feature to see how your post will appear before it is published.

  7. How does the frequency setting work for review posts?

    • For example, setting the frequency to 'Every week' with a post count of 3 means 3 reviews will be posted weekly from the creation date.

  8. Why aren't my reviews getting posted?

    • Ensure all social accounts are active and connected in the Integrations tab. If session tokens expire, reconnect your accounts to post reviews successfully.

  9. Where do I create the review automation?

    • Create review automation under Social Planner to fetch and post reviews as scheduled.