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Troubleshooting Failed Post Errors in Stack's Social Planner

When using Stack's Social Planner, you might encounter instances where social posts fail to publish. Below, you'll find common error messages, their meanings, and solutions to help you resolve these issues.

Facebook Errors​

  • Token Expiration
    Error Code: OAuthException, 102, 109, 463, 467
    The social account token has expired. Please reconnect your Facebook account.

  • Temporary Error
    Error Code: 1, 2, Unexpected Error
    Facebook encountered a temporary issue. Perform a hard-refresh on your browser to clear the cache and try again in a few minutes.

  • Permission Issues
    Error Code: 3, 200-299
    The connected account either doesn't have posting permissions or the token has expired. Reconnect using an account with the necessary permissions.

  • Missing LeadConnector App
    Error Code: 10
    Ensure the LeadConnector app is added to your Facebook Page or Group.

  • Community Standards Violation
    Error Code: 368
    The content of your post violates Facebook's community standards.

  • Duplicate Content
    Error Code: 506
    Avoid posting duplicate content within a 12-hour window.

  • Invalid Link
    Error Code: 1609005
    Check your post for invalid links and correct them.

  • User Checkpoint
    Error Code: 459, 460, 464
    Log into Facebook to confirm the LeadConnector app is added to your page or group.

  • Insufficient Permissions or Expired Token
    Error Code: 492
    Reconnect your account and verify posting permissions.

  • Temporary Block
    Facebook may temporarily block posting. Wait for the block to lift before trying again.

Instagram Errors​

  • File Upload Timeout
    Error Code: 400-2207003
    Try uploading a smaller file.

  • Undefined Issue
    Error Code: 400-2207001, 2207053
    This issue should resolve itself shortly.

  • Community Standards Violation
    Error Code: 400-2207051
    Your post content violates Instagram's community standards.

  • Daily Publishing Limit
    Error Code: 400-2207042
    Instagram's API limits the number of posts per day.

  • Token Expiration
    Error Code: 400-2207006
    Reconnect your Instagram Business account in the Social Planner.

  • Account Restriction
    Error Code: 400-2207050
    Ensure your Instagram account is set up as a Business Account.

  • Carousel Post Limit
    Error Code: 400-2207028
    Carousel posts must contain between 2 and 10 images/videos.

  • Tag Limit Exceeded
    Error Code: 400-2207040
    Use 30 tags or fewer in your post.

  • Insufficient User Permission
    Error Code: 400-2207005
    Reconnect using an account with posting permissions.

LinkedIn Errors​

  • Token Expiration
    Error Code: 400 or 403
    Reconnect your LinkedIn account.

  • Undefined Issue
    Error Code: 404, 500, 504
    This issue should resolve itself shortly.

  • Duplicate Content
    Error Code: 422
    Avoid posting duplicate content within a 12-hour window.

  • Missing Required Field or Large Post Copy
    Error Code: 422
    Ensure all required fields are filled and the post copy is not too large.

  • Permission Issues
    Error Code: 400
    Reconnect using an account with the necessary permissions.

  • Temporary Error
    Error Code: 409
    Perform a hard-refresh on your browser to clear the cache and try again.

Google My Business (GMB) Errors​

  • Missing Value
    Complete your Google Business Profile setup and reconnect in the Social Planner.

  • Character Limit Exceeded
    Reduce the number of words in your post to fit within the character limit.

  • Token Expiration
    Reconnect your Google My Business account.

  • Media Upload Failure
    Ensure your media files are correctly formatted and try uploading again.

  • Unsupported Operation
    Certain operations may not be supported due to account conditions.

  • Local Post API Disabled
    This occurs when the location is part of a chain and local posts are disabled.

By following these solutions, you can effectively troubleshoot and resolve failed post errors in Stack's Social Planner. If issues persist, consider reaching out to support for further assistance.