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Troubleshooting Missing Ad Account Dropdowns in Stack

If you're having trouble connecting your Facebook Ads account or Google Ads account in Stack, don't worry—you're in the right place. Let's walk through some steps to resolve these integration issues.

Facebook Ads Account Integration Issues​

Common Problems​

  • Missing Facebook Ads Account Dropdown: Sometimes, the dropdown to select your Facebook Ads account might not appear. This can be due to permissions or connection issues.

Steps to Resolve​

  1. Check Permissions: Ensure that Stack has the necessary permissions to access your Facebook Ads account. You might need to reauthorize the connection.
  2. Reauthorize Connection: Go to your Facebook integration settings in Stack and try reconnecting your account. This often resolves any permission discrepancies.
  3. Clear Cache: Sometimes, clearing your browser cache can help refresh the connection and display the dropdown correctly.

Common Problems​

  • Missing Google Ads Account Dropdown: If you can't see your Google Ads account in the dropdown, it might be a connection issue.

Steps to Resolve​

  1. Verify Account Access: Make sure that your Google account has the appropriate access to the Ads account you want to connect.
  2. Reconnect Your Account: Navigate to the Google integration settings in Stack and attempt to reconnect your account. This can help reset the connection.
  3. Update Browser: Ensure your browser is up to date, as outdated versions can sometimes cause display issues.

By following these steps, you should be able to resolve most issues related to missing ad account dropdowns in Stack. If problems persist, consider reaching out to Stack support for further assistance.