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SSL Certificates for Dedicated Stack Email Domains

SSL certificates, or Secure Sockets Layer certificates, play a crucial role in ensuring that all links included in your emails are secure and accessible. By encrypting tracking, open, and click URLs, SSL certificates prevent broken links and errors when recipients try to open them.

When you add and verify a dedicated domain in your email system, an SSL certificate is automatically issued. Here's what each SSL status means for your domain:

  • SSL Issued: The SSL certificate has been successfully created.
  • SSL Pending: The SSL certificate is in the process of being generated.
  • SSL Unknown: The SSL certificate has not been generated or issued.

Why Do I Need an SSL Certificate?​

Having a valid SSL certificate is essential for several reasons:

  • Prevent Broken Links: SSL certificates ensure that links in your emails work correctly, avoiding the "This site can’t provide a secure connection" error.
  • Enhance Security: They secure the communication between your domain and recipients, providing encrypted links that build trust.
  • Maintain Engagement: By preventing errors, you increase engagement with your email campaigns, allowing users to access your content without security warnings or disruptions.

Where to See SSL Certificates​

To manage SSL certificates for your custom email domain, follow these steps:

  1. Navigate to Settings.
  2. Select Email Services.
  3. Click the Dedicated Domain And IP button on the right side.

This will open the domain management screen, where you can check your SSL certificate status and take necessary actions.

How To Set Up SSL Certificates for Stack Email Domains​

Setting up or resolving SSL issues for your custom domain is straightforward. Follow these steps to ensure your SSL certificate is issued or reissued, keeping your domain and email campaigns secure and trustworthy.

Step 1: Verify the Domain​

  1. Go to Settings > Email Services > Dedicated Domain And IP.
  2. Click the Verify Now button next to your domain.
  3. You will be redirected to your domain DNS page. Ensure all DNS records are correctly set up and verified.

DNS Instructions for Common Providers:

  • GoDaddy
  • Google Domains
  • Hostgator
  • Hover
  • Namecheap
  • Squarespace
  • AWS
  • Cloudflare
  • Bluehost
  • Hostinger
  • InMotion
  • Hostwinds

Once your DNS records are verified, click the Verify domain button to issue or reissue your SSL certificate.

Step 2: Check SSL Status​

  • SSL Issued: No further action is required; your domain is secured.
  • SSL Pending: Reverify the domain by following the steps above to ensure the SSL certificate is generated successfully.
  • SSL Unknown: Follow the domain verification process again. If SSL remains unknown after verification, review your DNS records and retry issuing the SSL certificate.

Frequently Asked Questions​

Q: What should I do if my email link URL gets broken?

A: Go to your domain's settings and verify the domain again to reissue the SSL certificate.

Q: What does "This site can’t provide a secure connection" mean?

A: This error indicates that the SSL certificate for your domain is not properly issued. Verify the domain again to resolve the issue.

Q: What should I do when the SSL is Pending or Unknown?

A: Reverify the domain by following the domain verification steps. This will prompt the system to generate a new SSL certificate if it has not been issued or if there’s an error in the process.