Skip to main content

Managing Your Stack Email Sending Domain

Your Stack Email dedicated sending domain is the email domain you've connected to your Stack account for sending and receiving communications. You might have multiple domains and sub-domains linked to a single Stack location, so understanding how to manage these domains is crucial.

Why You Might Need to Delete Your Domain​

There are several reasons you may want to delete your Stack Email dedicated sending domain:

  • Incorrect Domain Added: If you've mistakenly connected the wrong domain, it can disrupt your DNS services, preventing emails from functioning correctly. Deleting the incorrect domain allows you to add the right one.

  • Business Domain Change: When your business domain changes, it's important to update your sending domain to align with your new business identity. This helps in maintaining a good email reputation score, as email providers like Google verify that your sending domain matches your business identity.

  • Spam Issues and Low Deliverability: If your emails are frequently marked as spam, your email reputation score might suffer, leading to poor deliverability. In such cases, changing your sending domain might be necessary to improve success rates. If you decide to stop using a domain marked as spam, removing it from your account is advisable.

Note: There might be other reasons to delete your sending domain based on your specific needs.

Locating Your Dedicated Sending Domains​

To find your email sending domains, go to the EMAIL SERVICES section in your account settings:

  1. Navigate to SETTINGS.
  2. Select EMAIL SERVICES.

How to Delete Your Stack Email Dedicated Sending Domain​

Once you're in the EMAIL SERVICES section, follow these steps to delete your dedicated sending domain:

Step 1: Open Dedicated Domain Settings​

  • In the email services section, locate the button titled "Dedicated Domain and IP" on the right side of your screen.
  • Click this button to view all your connected sending domains.

Step 2: Delete Domain​

  • Open the actions menu for your domain by clicking the three-dot button in the top left corner of your domain.
  • Click the "Delete Domain" button.
  • A confirmation popup will appear. Confirm your decision to delete the domain.

Frequently Asked Questions​

Q: What happens after my email domain is deleted from my account?

A: Once deleted, the DNS records are removed from that domain, allowing you to connect it to another email service if necessary.

Q: Can I reconnect my sending domain to the same account later if I deleted it?

A: Yes, you can reconnect your sending domain at a later date. Keep in mind there might be a delay as DNS records propagate, depending on your domain hosting service.

Q: Will deleting my sending domain affect my email deliverability rate?

A: It varies. If the domain had a high deliverability rate, removing it might initially impact your success rates negatively, as a new domain needs time to build a positive reputation. Conversely, if the domain had poor deliverability, switching to a new one could improve your email delivery rates.