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How to Add Multiple Phone Numbers for a Contact in Stack

When managing contacts in Stack, you can add multiple phone numbers to a contact's details. This feature provides flexibility in choosing which number to use across various interactions within the system.

What's Covered in This Article​

  • What is this feature?
  • Usage Cases
  • How to use this feature
  • FAQs

What is This Feature?​

The Multiple Phone Numbers for a Contact feature in Stack enhances your ability to manage contact information effectively. Here's how it works:

Adding Multiple Phone Numbers​

You can add up to eleven phone numbers for a single contact. This is especially useful for managing clients or leads with multiple numbers, such as home, work, or mobile numbers.

Convenient Management and Editing​

All phone numbers can be easily managed and edited from the contact details page, ensuring your records are always up-to-date.

Designation of a Primary Phone Number​

You can designate one phone number as the primary contact number. This primary number will be used by default for all communications unless specified otherwise.

Phone Number Labels​

To categorize and differentiate the numbers, you can label each as Home, Landline, Mobile, or Work. Each label can only be used once per contact.

Calling on Additional Phone Numbers​

You have the flexibility to call any of the additional phone numbers directly from the contact's details.

Usage Cases​

Streamlined Customer Service​

Reach customers more effectively by trying alternative numbers if the primary one is unavailable, leading to faster resolution times and higher satisfaction.

Effective Sales Process​

Quickly switch to another contact number if a lead is unresponsive, reducing response times and increasing conversion rates.

Enhanced Marketing Campaigns​

Use different phone numbers for multichannel campaigns to improve success rates and personalize customer experiences.

Reliable Vendor Management​

Categorize vendor contact numbers to improve communication efficiency and ensure seamless operations.

Effective Employee Communication​

Manage multiple employee contact numbers to streamline internal communication and boost productivity.

Emergency Response Situations​

In critical industries like healthcare, having multiple contact numbers ensures more effective reach during emergencies.

Managing International Business Contacts​

Easily manage international dialing codes and multiple numbers for overseas contacts, facilitating smoother communication.

How to Use This Feature​

Add Multiple Phone Numbers to a Contact​

  1. Go to your contacts page.
  2. Create a new contact or select an existing one.
  3. In the contact's details, find the 'Phone Numbers' section.
  4. Click on 'Add Phone Numbers'. You can do this up to 11 times per contact, including the original primary number.

Edit or Manage Phone Numbers​

  • Click the 'Edit' button next to a phone number to change or delete it, or to update its label.

Designate a Primary Phone Number​

  • Set a phone number as the 'Primary Phone Number' by checking the 'Mark as Primary' box next to it.

Add Labels to Phone Numbers​

  • Use the dropdown menu to select labels like 'Home', 'Landline', 'Mobile', or 'Work' when adding or editing a phone number.

Make a Call on an Additional Phone Number​

  • Click the 'Call' button next to any phone number you wish to call from the contact's details.

FAQs​

Q: What happens if I don't designate a primary phone number?
A: The first phone number you entered will automatically be treated as the primary contact number.

Q: Can I call on any of the additional phone numbers?
A: Yes, you can call any additional phone number.

Q: What new features are expected to be added in the future?
A: We're working on conversation support for additional phone numbers, bulk import functionality, and making additional numbers available during contact export.

Q: Will the additional phone numbers sync with my other devices?
A: Yes, as long as your devices are connected to the internet, the numbers will sync across all your devices.

Q: Can I change the labels once they're set?
A: Yes, you can edit the labels anytime from the contact details page.