Skip to main content

Troubleshooting Google Calendar Integration in Stack

When your Google Calendar integration with Stack encounters issues, it can usually be traced back to a few common reasons. Let's explore these causes and how you can resolve them.

Common Causes of Integration Issues​

Expired Google Connection​

The integration might break if your Google connection expires. This often happens when:

  • You change your Google account password.
  • Google revokes the access token due to security or account changes.

For more details on token expiration, you can refer to Google's OAuth2 documentation.

Refresh Token Expiration​

Ideally, a refresh token from Google does not expire. However, under certain conditions, such as those mentioned above, it might. If this happens, you need to reintegrate your Google account with Stack.

Effects of Reintegrating Google Calendar​

Reintegrating your Google account will not delete any appointments or data in Stack. All existing events and data remain intact. The only change is the refresh of the OAuth token, which is necessary for re-establishing the connection.

Resolving Integration Issues​

Reintegrating Google Calendar​

To resolve the integration issue, simply reintegrate your Google Calendar with Stack. This process will refresh the connection and restore functionality without affecting your existing appointments.

Handling Unassigned Calendars​

If you encounter issues with an unassigned calendar, note that removing the linked calendar from Stack using the trash icon will delete all non-Stack events. However, this step is generally not required to fix integration issues.

Group Calendars​

For detailed steps on reintegrating a Google Calendar for a team member, please refer to the Google Calendar Re-integration Guide.

By following these steps, you should be able to resolve most Google Calendar integration issues in Stack efficiently. If problems persist, consider reaching out to support for further assistance.