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Managing Working Hours for AI Employees in Stack

Ensure your Voice AI tool is available when you need it by setting specific working hours. Tailor the availability of your AI for customer support, virtual assistants, or any voice-driven service to optimize responsiveness and efficiency. This guide will walk you through adjusting these settings for seamless service delivery.

Table of Contents​

Understanding Voice AI Working Hours​

Voice AI working hours allow you to specify when your AI employees are active. You can choose the days of the week and set specific hours for each day.

Benefits of Setting AI Working Hours​

Configuring working hours for your AI voice assistant ensures it is active during peak times and inactive during off-hours. This alignment with your business schedule enhances efficiency, minimizes errors, and maintains consistent service quality without overloading the system.

Locating AI Working Hours Settings​

  1. Navigate to Settings > Voice AI Agents.
  2. Select Voice AI Agents.
  3. Go to Phone & Availability.
  4. Toggle to enable Set working hours, choose the desired days and times, and click Save.

Frequently Asked Questions​

Can I set different working hours for different AI tasks or roles?​

Yes, you can customize working hours for various functions within your Voice AI system, such as customer support, lead generation, or appointment scheduling, based on the type of interaction.

What happens if a user tries to interact with the AI outside of the set working hours?​

If a user attempts to engage with the AI outside its working hours, the system can respond with a custom message, redirect to an alternative support channel, or inform them that the service is unavailable.

Can I set working hours for specific days of the week?​

Absolutely. You can define working hours for specific days, such as 9 AM - 5 PM on weekdays, limited hours on weekends, or different hours on holidays.

Will the AI automatically update its availability if my working hours change?​

No, you need to manually update the working hours if your schedule changes. This can be done anytime from the settings.

Can I use working hours to control when the AI sends notifications or follow-up messages?​

Yes, working hours can be used to control when the AI sends notifications, follow-up messages, or reminders, ensuring these are sent during business hours or appropriate times.

Can the AI handle urgent requests outside of working hours?​

Typically, the AI can handle non-urgent inquiries outside of working hours with automated responses. For urgent requests, you may need to set up a specific protocol or override for after-hours situations.

Can I use different time zones for my AI’s working hours?​

Yes, you can set working hours in different time zones, which is beneficial if you serve customers in various regions. Ensure the correct time zone is selected when defining your working hours.