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Voice AI Custom Variable Support in Stack

Table of Contents​

What is Custom Variable Support in Prompt?​

Exciting news! Stack now supports custom variables in Voice AI prompts. This feature allows you to personalize interactions by dynamically inserting contact-specific details into your prompts, making conversations more contextual and engaging.

Key Benefits of Custom Variable Support​

Incorporating custom variables in your Voice AI prompts can significantly enhance conversation flow. Here’s how:

  • Personalized Interactions: Your Voice Agent can reference specific contact details, making interactions feel more natural and tailored to each individual.
  • Improved Context Awareness: The Voice AI can utilize existing customer details, enhancing its ability to provide relevant responses.
  • Enhanced Call Experience: Calls become more human-like as agents use customer names and other pertinent information.
  • Seamless Integration: Easily add custom variables using a straightforward tagging format.

How to Add Custom Variables to Prompts​

Integrating custom variables into your Voice AI prompt is straightforward. Here’s how you can do it:

  1. Go to Agent Goals: Navigate to the Voice AI settings within your Stack platform.
  2. Select Advanced Goals: Within the Agent Goals section, access the Advanced Goals settings.
  3. Choose Custom Variables: Select the variables you wish to add from the available tag list.
  4. Manually Insert Variables: Use the format {{contact.name}} to insert a specific contact's name, or choose other predefined variables as needed.
  5. Save and Deploy: Once your prompt is configured, save your changes and deploy your Voice Agent for enhanced conversations.

Best Practices for Using Custom Variables​

To ensure the effectiveness of custom variables, consider these best practices:

  • Use Variables Thoughtfully: Ensure the variables you include add value and clarity to the conversation.
  • Test Before Deployment: Verify that custom variables populate correctly in test calls before going live.
  • Keep Prompts Natural: Avoid overloading prompts with too many variables to prevent conversations from sounding robotic.
  • Update Customer Data Regularly: Regularly update customer details to avoid using outdated information in prompts.

Frequently Asked Questions​

Q: What types of custom variables can I use?
A: You can use variables such as {{contact.name}}, {{contact.phone}}, and other predefined fields that store customer details.

Q: Will this feature work for all Voice AI agents?
A: Yes, custom variable support is available for all Voice AI agents configured with Advanced Goals.

Q: Can I create my own custom variables?
A: Currently, you can use system-defined variables related to contact details. Additional custom variables may be supported in future updates.

Q: How can I test if the custom variables are working?
A: After setting up the variables, conduct a test call to ensure the correct details are being pulled into the conversation.

Start leveraging custom variables today to create more personalized and effective Voice AI interactions! Navigate to Agent Goals, set up your variables, and enhance your customer experience with Stack.