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Voice AI Agents Dashboard

The Voice AI Agents Dashboard in Stack offers enhanced analytics to provide valuable insights into call performance, user sentiment, and triggered actions. This tool helps you manage Voice AI Agents more effectively, ensuring a data-driven approach to optimize their performance.

Table of Contents​

Where to Find the Voice AI Agents Dashboard​

You can easily access the dashboard to get detailed analytics:

  • Sub-Account Level Data: Navigate to Voice AI Agents → Dashboards & Logs.
  • Agent-Specific Data: Go to Voice AI Agents → Select Agent → Dashboards & Logs.

Key Metrics in the Dashboard​

The Voice AI Agents Dashboard provides crucial analytics across various categories, helping you measure and improve Voice AI interactions.

Call Analytics​

Understanding call performance is key to enhancing engagement and efficiency. The dashboard includes:

  • Total Number of Calls Completed: The total number of calls successfully completed by AI agents.
  • Trend of Number of Calls Over Time: A graphical representation showing call trends over a selected period.
  • Total Duration of Calls: The cumulative time AI agents spent on calls.
  • Average Duration of Calls: The mean duration of all completed calls.

Actions Triggered​

Gain insights into AI-driven interactions and automation triggers:

  • Total Actions Triggered: The total number of automated actions performed by the AI.
  • Action Breakdown: A detailed view showing the frequency of each action triggered.
  • Updated Contact Fields Overview: A summary of the most recently updated contact fields.

User Sentiment Analysis​

Use AI-powered sentiment detection to understand customer emotions during calls:

  • AI-Analyzed Sentiment Overview: Sentiment classification (e.g., positive, neutral, negative) based on call interactions.

Comparative Statistics​

All stats include a percentage delta comparing data from the last selected filter period, offering insights into performance trends.

Available Filters​

The dashboard offers flexible filtering options to refine analytics:

  • Time Duration: Analyze data within a specific time frame.
  • Agent: View performance metrics for individual Voice AI Agents.

Frequently Asked Questions​

Q: How do I access the Voice AI Agents Dashboard?
You can find it under Voice AI Agents → Dashboards & Logs for sub-account level insights or Voice AI Agents → Agent → Dashboards & Logs for agent-specific data.

Q: Can I filter data for specific time periods?
Yes, you can filter metrics by selecting a specific time duration in the dashboard.

Q: What is the purpose of sentiment analysis?
Sentiment analysis helps assess how users feel during interactions, allowing businesses to improve AI responses and customer satisfaction.

Q: What does the percentage delta indicate?
The percentage delta compares current performance metrics to the last selected time period, highlighting trends and changes in data.

Q: Can I see which actions were triggered most frequently?
Yes, the Actions Triggered section provides a detailed breakdown of the most frequently triggered actions and their frequency.

  • Setting Up Voice AI Agents
  • Understanding Voice AI Call Logs
  • Improving AI Call Sentiment

Next Steps​

  • Review dashboard insights to optimize Voice AI performance.
  • Use sentiment analysis to enhance user interactions.
  • Adjust AI agent workflows based on call and action analytics.