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Testing Voice AI Agents in Stack

Before launching your Voice AI Agent, it's crucial to test its functionality. This helps you understand how your AI Agent manages specific inquiries from prospects or customers, allowing you to refine its performance for better conversion rates.

Table of Contents​

Conducting Test Calls​

To ensure your Voice AI Agent is ready for real-world interactions, follow these steps to conduct a test call:

  1. Select Caller ID:

    • Choose the phone number your agent will use to make the call.

  2. Enter Your Phone Number:

    • Input the number where you wish to receive the test call.

  3. Receive the Call:

    • Answer the incoming call to experience the interaction as a caller would.

Reviewing Test Call History​

After testing your Voice AI Agent, it's beneficial to review the call history. This provides insights into the conversation dynamics and the AI Agent's performance.

  • Accessing Call History:
    • Click on the dropdown labeled "Call History".
    • Select the specific test call you wish to review.

During a test call, you can engage in a full conversation with your Voice AI Agent, just like a customer or prospect would. This helps you assess the agent's tone and response handling, enabling you to make any necessary adjustments to its configuration.

Test Call Data Includes:​

  • Duration: Length of the call.
  • Call Status: Whether the call was completed or missed.
  • Transcript: A text version of the conversation.
  • Call Recording Playback: Listen to the actual call.
  • Call Summary: An overview of the call details.

By thoroughly testing and reviewing your Voice AI Agent, you can ensure it is well-prepared to handle customer interactions effectively.