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Season of AI Promotion Conclusion & FAQs

The Season of AI promotion has officially wrapped up, and we're here to guide you through the transition. Below, you'll find details on key changes, billing updates, and answers to frequently asked questions to ensure a smooth experience with Stack.

Why You Received This Notification​

You received this notification because your account participated in the "Season of AI" promotion, which concludes on 12/31/24.

AI Features and Status​

Opt-In Status​

  • Opted-In: Sub-accounts that participated in the promotion will continue to use AI services according to their selected plan.
  • Not Opted-In: No changes are required for sub-accounts that did not participate.

AI Services Availability​

  • Enabled: AI services remain active and accessible.
  • Disabled: AI services are deactivated.

Billing Changes​

Payment Plans​

  • Recurring Subscription: Customers on the unlimited plan will be billed the marked-up price (e.g., $197/month).
  • Pay-Per-Use Plan: Charges are based on usage. If rebilling is enabled, sub-accounts pay directly; otherwise, the agency covers costs.

Who Pays for AI Costs?​

  • Agency: Covers AI costs.
  • Sub-Account: Covers AI costs directly.

Frequently Asked Questions​

Q: What happens if a sub-account didn’t opt in to the Season of AI promotion?
A: Nothing changes. AI settings remain as they were before and during the promotion.

Q: Can I change rebilling settings now that the promotion has ended?
A: Yes, you can adjust AI Employee rebilling settings at any time.

Q: How can I check which sub-accounts opted into the promotion?
A: Review the opt-in status under the AI Employee settings.

Q: What if I want to disable AI services for all sub-accounts?
A: You can disable AI services for individual sub-accounts through the settings menu.

Q: How do I cancel AI Employee?
A: While you cannot cancel the AI Employee feature itself, you can switch from unlimited usage to a "Pay Per Use" plan.

Q: Can sub-accounts change their plan after this promotion has ended?
A: Yes, they can modify their plan on the Season of AI promo page.

Additional Resources​

For further guidance on setting up and managing AI services, explore related articles such as:

  • AI Employee Overview
  • Creating Voice AI Agents
  • Setting Up Conversation AI V2

Feel free to reach out if you have any more questions or need assistance with your Stack account!