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Conversation AI: Enhanced Query Detection Flow

What's New​

We're thrilled to announce a major enhancement to Conversation AI with the introduction of the Enhanced Training Flow. This update significantly improves the accuracy of query detection by analyzing recent conversations and adapting to your unique data. This ensures that responses are more accurate and context-aware.

Key Highlights​

  • Conversation Analysis: Each AI request now reviews the last 5 messages in a conversation. This helps identify whether the contact needs support or has business-related queries, such as questions about pricing or services.

  • Dynamic Query Extraction: The system automatically extracts accurate queries from conversations and provides an analysis score to determine the nature of the query.

  • Bot Training Utilization: Tailored responses are generated using specific bot training data from your account, ensuring that identified queries are addressed accurately.

How It Works​

  • Automated Analysis: Conversations are automatically reviewed to grasp the context and pinpoint the contact's exact query.

  • Query Analysis Score: An analysis score is provided, along with reasons for determining whether support is needed or if there is a customer query.

  • Adaptive Responses: The identified query is used to apply the most relevant training data from your bot, ensuring responses are precise and relevant.

This update is a result of continuous feedback and collaboration with our valued users.

Note​

No action is required on your part. These improvements have been implemented internally to boost the efficiency and effectiveness of AI responses.