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Auto-Pilot Mode in Stack's Conversation AI

The Auto-pilot mode in Stack's Conversation AI Bot is crafted to deliver instant responses to leads and conversations, ensuring seamless user interaction and engagement. This guide will walk you through accessing, configuring, and optimizing the Auto-pilot mode for effective conversation management.

Table of Contents​

Accessing Auto-pilot Mode​

To access the Auto-pilot mode, navigate to the Conversation AI settings within your Stack account. In the Bot Settings tab, you'll find the Auto-pilot option ready to be configured.

Features​

Inbound Message Handling​

The Auto-pilot bot efficiently manages inbound messages by waiting a configured amount of time to gather all messages in a conversation before responding. This ensures a comprehensive and context-aware reply.

Channel Availability​

The Auto-pilot mode is versatile, allowing configuration for SMS, Facebook, and Instagram. Adjust these settings in the Bot Settings tab to suit your communication needs.

Sleep Mode​

If the bot receives a manual or workflow-based message, it enters sleep mode for 2 hours, pausing its automatic responses.

Feedback Mechanism​

Each message from the Auto-pilot bot includes options for Thumbs up or Thumbs down, enabling users to provide feedback and contribute to the bot's training and improvement.

Appointment Booking​

The primary goal of the bot is to facilitate appointment bookings. It sends booking or scheduling links directly to contacts based on the selected calendar, streamlining the process.

Advanced Auto-pilot Settings​

Business Name Configuration​

You can set up a business name for your Conversation AI bot, personalizing interactions with your contacts.

Wait Time before Responding​

Configure the wait time between 1 second and 5 minutes, allowing the bot to gather all conversation messages before responding. The default is set to 2 minutes.

Maximum Message Limit​

The bot will go to sleep if it reaches the maximum message limit in a conversation. To reactivate, simply mark the conversation as "Read." The default limit is 10 messages per conversation.

Training the Bot​

Training your bot is essential for optimizing its performance. You can train it using URLs or FAQs, and the bot trial is available at no cost. For detailed instructions, refer to the Training the Conversation AI Bot guide.

Pricing​

Bot training and trial are free. Once you switch the settings from off to either suggestive or autopilot, a charge of five cents per generation applies.

FAQs​

  • How can I access the Auto-pilot mode?
    Navigate to Conversation AI settings in your Stack account and select "Auto-pilot" in the Bot Settings tab.

  • Can I configure the wait time before the bot responds?
    Yes, adjust the wait time between 1 second and 5 minutes in the advanced settings.

  • Is there a charge for bot training and trial?
    No, bot training and trial are free of charge.

  • How can I provide feedback to the bot?
    Each message from the Auto-pilot Bot includes options for Thumbs up or Thumbs down for feedback.

  • Can I configure the business name for the Conversation AI bot?
    Yes, configure the business name in the advanced Auto-pilot settings.

  • Is there a limit to the number of messages a bot can send to a contact?
    Yes, the default limit is 10 messages per conversation. After reaching this limit, the bot goes to sleep.

  • How can I reactivate the bot once it goes to sleep?
    Mark the conversation as "Read" to reactivate the bot.

  • How does the Auto-pilot bot handle multiple inbound messages?
    The bot waits to collect all messages in a conversation before responding, ensuring a comprehensive reply.

  • Can the Auto-pilot bot be used across different platforms like SMS, Facebook, and Instagram?
    Yes, configure the bot for SMS, Facebook, and Instagram in the Bot Settings tab.

  • Is it possible to test the bot’s responses before enabling it?
    Absolutely, use the bot trial feature to test responses in real-time before activation.

  • What happens if the bot receives a message manually or through a workflow?
    The bot will sleep for 2 hours if it receives a manual or workflow-based message.

  • Is there an unlimited usage plan available for the Auto-pilot mode?
    An unlimited plan is in development and will soon offer unlimited usage per location.

  • Can the Auto-pilot mode be configured for almost instant responses?
    Yes, configure the wait time to as low as one second for near-instant responses.

Conclusion​

The Auto-pilot mode of Stack's Conversation AI Bot is a robust tool designed to enhance user engagement by delivering prompt responses to leads and conversations. By effectively utilizing its features and settings, you can optimize conversation management and elevate your business's communication strategy.