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Auto-Pilot Mode

The Conversation AI bot in Stack is designed to handle inbound messages efficiently for the "Supported Channel" you select in the Preference settings. Below, you'll find how to customize the settings for Auto-pilot mode to better control the bot's responses and behavior.

Customizable Settings for Auto-Pilot Mode​

1. Wait Time Before Responding​

  • Field Type: Number field (minimum of 1 second, maximum of 5 minutes)

The bot will pause for this specified duration before replying to a contact. This delay allows the bot to gather all incoming messages if a contact sends multiple messages in quick succession, enabling it to respond comprehensively.

2. Maximum Messages a Bot Can Send to a Contact​

  • Field Type: Number input field (maximum limit of 25)

Once the bot reaches this message limit with a contact in a conversation on a specific channel, it will enter a sleep state. To reactivate the bot, simply mark the conversation as "Read". This feature acts as a safeguard, ensuring the bot does not overwhelm contacts with too many responses.

3. Send Bot to Sleep When Sending a Message Manually or Through Workflow​

  • Field Type: Toggle

You can control the duration for which the bot goes to sleep if a message is sent manually or through a workflow from your Stack account to a contact. After the specified sleep time has elapsed, the bot will automatically resume activity for that contact.

By adjusting these settings, you can ensure that your Stack AI bot operates smoothly and aligns with your communication strategy.