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How to Use Conversation AI to Book Appointments with Stack

Unlock the potential of Stack's revolutionary Conversation AI to elevate your customer interactions. This AI-powered tool streamlines responses and ensures prompt engagement, helping you save time and deliver exceptional customer experiences.

Pricing for Conversation AI​

  • Message Generation Cost: $0.020 per message

What is Conversation AI?​

Conversation AI is an advanced feature that leverages AI technologies to enhance customer interactions and automate the appointment booking process. It includes two main modes:

Suggestive Mode​

In Suggestive Mode, AI generates real-time predictive text suggestions to assist you in responding to customer messages. You can choose to send the AI-suggested message as is, customize it, or dismiss it entirely.

Auto-Pilot Mode​

Auto-Pilot Mode automates responses to inbound messages, guiding customers toward booking appointments. The system waits 2 minutes after receiving a message before responding, allowing it to account for multiple incoming messages. Note that this mode is currently in a private beta and available to a select group of users.

Conversation AI is designed to handle start, sleep, and end states, including manual user intervention and out-of-context responses. It uses the last 10 conversations or up to an 800-word limit to ensure context-sensitive replies.

Supported Channels​

Conversation AI can be integrated into various live channels, including:

  • SMS: Automated responses to text messages.
  • Facebook: Interaction through your business's Facebook page or Messenger.
  • Instagram: Responses to direct messages from your Instagram account.
  • Google My Business: Engagement with customers via Google's messaging service.

Appointment Booking​

Pick a Calendar​

Select a calendar from your CRM to associate a scheduling link with your bot's replies, enabling seamless appointment booking.

Conversation Flow​

Customize the AI bot's dialogue by specifying questions it should ask before sharing the booking link. This ensures a personalized interaction with your customers.

Example Flow:

  • "Do you require the services offered by ARNOLD GYM?"
  • "Do you need these services in the locations my business operates in?"
  • "Do you wish to book an appointment?"

Customize Bot Responses​

Use the "+ Add Q & A" button to incorporate FAQs and their responses, training the bot to handle common queries effectively.

Example Q&A:

  • Question: "What are the operational hours of ARNOLD GYM?"
  • Answer: "ARNOLD GYM operates from 6 AM to 10 PM daily."

FAQs​

Q: Can Conversation AI provide available appointment slots?

A: In Auto-Pilot Mode, Conversation AI guides customers to a booking link where they can select their preferred slots.

Q: Is Auto-Pilot Mode accessible to all users?

A: Auto-Pilot Mode is in private beta and available to a select group of users for testing.

Q: What are the benefits of using Suggestive Mode?

A: Real-time AI-generated suggestions enhance response efficiency.

Q: Can I use Conversation AI on multiple messaging platforms?

A: Yes, it integrates with SMS, Google My Business, Facebook, and Instagram for multi-platform AI-powered responses.

Q: How does Conversation AI handle out-of-context responses?

A: It follows specific conditions for start, sleep, and end states, using recent conversations to ensure context-sensitive replies.