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WhatsApp Voice Notes in Stack

We're thrilled to introduce a feature you've been eagerly waiting for: WhatsApp Voice Notes. This powerful tool lets you send voice notes directly from Stack, enhancing your communication and adding a personal touch to your customer interactions.

Table of Contents​

How to Send a WhatsApp Voice Note​

Follow these simple steps to start sending voice notes:

  1. Allow Microphone Permission
    Ensure your microphone permissions are enabled to record and send voice notes.

  2. Navigate to Conversations
    Go to Conversation > WhatsApp > Voice Note.

  3. Record the Audio
    Press the record button to capture your message.

  4. Send the Voice Note
    Once recorded, send your voice note. Remember, each note can be up to 10 minutes long.

Real-Life Use Cases​

Here are some practical ways to use WhatsApp Voice Notes:

  • Customer Support: Quickly address inquiries with detailed voice responses, providing a more personal connection than text alone.
  • Order Confirmations: Send personalized voice confirmations for orders, building trust and enhancing the customer experience.
  • Appointment Reminders: Use voice notes to remind customers of upcoming appointments, increasing the likelihood of attendance.
  • Special Offers and Promotions: Capture attention with enthusiastic voice announcements of exclusive offers or promotions.
  • Feedback Requests: Request feedback with a personal touch, making customers feel valued and more inclined to respond.

FAQs for WhatsApp Voice Notes​

Q: What is the maximum duration for a voice note?
A: Each voice note can be up to 10 minutes long, allowing you to convey detailed messages in a single recording.

Q: Can I send a voice note to a customer without an ongoing conversation?
A: No, voice notes can only be sent when there is an active conversation between your business and the customer, ensuring relevance and timeliness.

Q: How do I personalize voice notes for individual customers?
A: Personalize your voice notes by addressing customers by name and tailoring the content to their specific needs or questions, enhancing their experience and engagement.