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WhatsApp Schedule Send in Stack

The WhatsApp schedule send feature in Stack allows you to plan your messages in advance, ensuring timely communication with your customers. You can schedule both WhatsApp templates and free-form messages, making it easier to manage your customer interactions efficiently.

How to Schedule Send WhatsApp Templates​

  1. Navigate to Conversations:

    • Go to the Conversations tab.
    • Select the contact you want to message.
    • Choose WhatsApp and select the desired template.

  2. Schedule the Template:

    • Click on the calendar icon next to the Send button.
    • Choose a future date and time for your message.
    • Click Send Schedule to confirm.

    Note: Ensure that the date and time are set in the future.

How to Schedule Send Free-Form WhatsApp Messages​

To schedule a free-form WhatsApp message, ensure you have an open Customer Service Window with the customer.

  1. Open a Conversation:

    • Go to the Conversations tab.
    • Select the contact you wish to message.
    • Choose WhatsApp and type your free-form message.

  2. Schedule the Message:

    • Click on the calendar icon next to the Send button.
    • Select the desired date and time within 24 hours from the last message received from the customer.
    • Click Schedule Send to finalize.

Frequently Asked Questions (FAQ)​

Can I schedule a WhatsApp template message for later?​

Yes, you can schedule a WhatsApp template message by selecting the template in the Conversations tab, clicking the calendar icon next to Send, and choosing your preferred future date and time.

Can I schedule free-form WhatsApp messages too?​

Yes, free-form messages can be scheduled, but only within an active Customer Service Window. You can schedule them up to 24 hours from the customer's last inbound message.

What is a Customer Service Window?​

A Customer Service Window is a 24-hour period that starts when a customer sends you a message. During this time, you can send free-form replies without needing pre-approved templates.

What happens if I try to schedule a free-form message outside the 24-hour window?​

The system won't allow scheduling outside the open window. In such cases, you'll need to use a WhatsApp template instead.

How do I know if my message has been successfully scheduled?​

After selecting the send date and time, click Schedule Send. A confirmation will appear in the chat, showing the scheduled message with its timestamp.

Can I edit or cancel a scheduled message?​

Currently, scheduled messages cannot be edited. If you need to make changes, delete the scheduled message and create a new one.