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Using WhatsApp Delivery Status in Workflows

Discover how to effectively integrate WhatsApp delivery status within your Stack workflows to enhance your communication strategies.

Table of Contents​

Prerequisites for Using WhatsApp in Workflows​

To utilize WhatsApp within your workflows, ensure that WhatsApp is subscribed and enabled on your account. Additionally, if you plan to send business-initiated conversations, make sure you have an approved template ready.

For detailed guidance on setting up WhatsApp, refer to the article on WhatsApp Subaccount Setup.

Recipe for WhatsApp Delivery Status​

Leverage the pre-built WhatsApp Delivery Status recipe available under Automations to streamline your workflow setup.

How to Use WhatsApp Delivery Status in Workflows​

Step-by-Step Guide​

  1. Navigate to Automation

    • Select Create Workflow and choose Start from Scratch.

  2. Add a Trigger

    • Choose WhatsApp Action and select the desired WhatsApp template.

  3. Enable Delivery Status Toggle

    • Activate the toggle for WAIT FOR WHATSAPP MESSAGE DELIVERY STATUS and save the action.

  4. Add Conditional Logic

    • Include an If/Else action to introduce conditional logic based on delivery status.

  5. Set Conditions

    • Select Contact Details and check for Valid WhatsApp. Define conditions for True and False scenarios.

  6. Configure Failover

    • For False and None branches, set up failover actions to SMS or Email to ensure message delivery.

FAQs​

Q: What is the new WhatsApp delivery status support feature?
The WhatsApp delivery status support feature in Stack workflows allows you to use conditional logic based on message delivery status, enhancing your communication strategies.

Q: How can I use the WhatsApp delivery status in my workflows?
Incorporate if/else conditions based on the Valid WhatsApp status to determine subsequent actions in your workflow, enabling dynamic and responsive communication.

Q: What is the purpose of the toggle for holding contacts in the workflow?
The toggle ensures that contacts are held in the workflow until the delivery status is received from Meta, allowing the workflow to proceed only after confirming message delivery.